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Ram Viswanathan
Senior Director and Global Head of Digital Employee Experience
Philips
Speaker Bio
Ram Viswanathan is Senior Director and Global Head of Digital Employee Experience at Philips, where he leads AI-first digital workplace transformation and enterprise AI enablement for 70,000+ employees. He established Philips’ GenAI Center of Excellence and scaled platforms such as BlueBot and Philips AI Chat, linking conversational AI with automation and observability to improve productivity, support experience and operational resilience. Over a 25-year career spanning Philips, Cisco, GE and Genpact, Ram has led large-scale IT operations, observability and AIOps, automation, workplace modernization and M&A integration. He specializes in turning emerging technology into practical operating models that strengthen employee experience, accelerate support and deliver measurable business value at scale.
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Session
Tuesday, 02 June, 2026 03:15 PM - 03:45 PM IST
Executive Story: From AIOps to ChatOps: How Philips Is Building Autonomous IT Operations.
Ram Viswanathan,
Senior Director and Global Head of Digital Employee Experience, Philips
Philips is rethinking IT operations as a connected system that can sense, decide, act and communicate. In this session, Ram Viswanathan shares how Philips combines observability, AI-driven operations, automation and conversational support to reduce response times, avoid incidents and improve employee support. Attendees will learn the architecture, operating model and practical lessons behind building a more proactive, resilient and autonomous IT organization.
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