Top Technology Trends in 2025 That Will Impact Your CRM and Customer Experience Strategy
Wednesday, 10 September, 2025 / 02:30 PM - 03:00 PM AEST
About the Session
The year 2025 marks the turning point for your organization's CRM and customer experience strategy. CRM and CX leaders are reprioritizing their spendings to get business strategy, technology, data, industry value chain and governance foundations in place for deploying AI at scale. We'll explain the top technology trends in CRM and CX that should be the top priorities for CIOs, CX and senior applications leaders.