All 2025 Conference Sessions

Autonomous Business: What's Next After Digital Business

Speaker:

• Don Scheibenreif, Distinguished VP Analyst

Key take-aways

• Autonomous business is a force multiplier. Go beyond technology leadership to create space for business innovation – this helps the CEO and board anticipate what’s next.
• Augmented workforce means greater impact. Identify roles that can benefit from AI-driven adaptive training to accelerate onboarding and support continuous learning.
• AI-powered products are raising consumer expectations. Automate product development with AI to drive innovation and unlock new revenue streams.
• Machine customers are increasing, so start preparing digital commerce platforms to handle inquiries and transactions from AI agents.
• The programmable economy will monetize new forms of value. Engage in developing and adopting fintech to support emerging economic exchanges.

Executive AI Governance Playbook

Speakers:

• Carlton Sapp, Distinguished VP Analyst

Key take-aways

• Focus governance on the AI portfolio over AI projects. Manage each portfolio use case across business, social, customer or employee dimensions of responsible AI.
• Define levels of use-case criticality to focus AI governance on what matters the most to the business.
• Proactively design and execute an AI literacy program centered around upskilling. Balance risk with AI literacy via differentiated controls.
• All leadership approaches and structures vary due to the novelty of AI governance. Consider AI scope and maturity, industry, regulatory compliance and culture.
• Involve diverse stakeholders in AI governance who can ask and resolve questions to address AI issues. Pace governance with AI speed.

How to Address Risks in Your AI and GenAI Contracts

Speakers:

• Jo Liversidge, VP Analyst

Key take-aways

• Make sure vendors are clear about how they use and access data, and how they handle responsible AI – this helps manage contract risks.
• Watch for market changes. Adoption enthusiasm combined with unique cost drivers make navigating commercials precarious for the foreseeable future.
• Buyers want predictable and transparent pricing. Vendors don’t typically provide that, so it is vital for buyers to investigate the models and negotiate.
• Play an active role in shaping future standards by pushing vendors to be transparent, predictable and focused on reducing risks.