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Andrew Dome
Chief Digital Information Officer
Uniting
Speaker Bio
Andrew joined Uniting in September 2023 as Chief Digital Information Officer (CDIO), bringing with him extensive experience as a seasoned Senior Technology Leader and CIO. With a talent for assembling and nurturing high-performing teams, Andrew excels in successfully executing large-scale projects across various sectors, including Finance and Banking, Energy and Utilities, Media and Property, as well as Aged Care and Community, spanning New Zealand, the United Kingdom, and Australia.
Andrew's expertise lies in creating and delivering digital transformation initiatives that drive value for businesses. He focuses on enhancing operational efficiencies and elevating user experiences through the implementation of cutting-edge digital solutions. Andrew is adept at leveraging technologies such as AI, ML, and Digital Twins to streamline processes and deliver superior user experiences.
Moreover, Andrew utilises data-driven insights to identify continuous improvement opportunities, resulting in cost reduction and revenue enhancement for organisations. Renowned for his innovative approach to funding new initiatives, constructing project teams, and delivering tangible business value, Andrew's strategic acumen extends to crafting robust IT strategies aligned with corporate objectives, ensuring the seamless execution of business goals.
Recognising the importance of business resilience, Andrew champions the implementation of secure, reliable, modern, and scalable technologies to fortify organisational infrastructure. He is also a proactive advocate for cybersecurity, spearheading initiatives to bolster cyber defences within organisations, thereby mitigating enterprise risks and vulnerabilities.
Andrew's commitment to harnessing technology to foster organisational growth and resilience underscores his reputation as a dynamic and forward-thinking leader in the technology realm. Andrew is the current 2025 ITNews NFP Technology Leader of the Year, 2025 Digital Nation Highly Commended Digital Transformation Champion and 2024 CIO50 Honouree.
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Andrew's expertise lies in creating and delivering digital transformation initiatives that drive value for businesses. He focuses on enhancing operational efficiencies and elevating user experiences through the implementation of cutting-edge digital solutions. Andrew is adept at leveraging technologies such as AI, ML, and Digital Twins to streamline processes and deliver superior user experiences.
Moreover, Andrew utilises data-driven insights to identify continuous improvement opportunities, resulting in cost reduction and revenue enhancement for organisations. Renowned for his innovative approach to funding new initiatives, constructing project teams, and delivering tangible business value, Andrew's strategic acumen extends to crafting robust IT strategies aligned with corporate objectives, ensuring the seamless execution of business goals.
Recognising the importance of business resilience, Andrew champions the implementation of secure, reliable, modern, and scalable technologies to fortify organisational infrastructure. He is also a proactive advocate for cybersecurity, spearheading initiatives to bolster cyber defences within organisations, thereby mitigating enterprise risks and vulnerabilities.
Andrew's commitment to harnessing technology to foster organisational growth and resilience underscores his reputation as a dynamic and forward-thinking leader in the technology realm. Andrew is the current 2025 ITNews NFP Technology Leader of the Year, 2025 Digital Nation Highly Commended Digital Transformation Champion and 2024 CIO50 Honouree.
Session
Monday, 08 September, 2025 04:45 PM - 05:15 PM AEST
Executive Story: Uniting’s Digital AI Assistant – Lessons Learned in Responsible AI Adoption.
Andrew Dome,
Chief Digital Information Officer, Uniting
This session covers Uniting NSW.ACT’s development and implementation of a digital AI assistant called ‘buddy”. The session will cover how the platform was developed from idea to proof of concept to the production version now in use across Uniting. The session will also provide insights on how to choose your first use case, how to create your proof of concept, and how to get your Executives and Board “on board” for your AI journey, leveraging the lessons learned from Uniting’s own journey into the exciting world of AI.
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