Experience the difference. Meet your peers, talk with experts, build your network and turn insight into action.
Jonathon Thorpe
Chief Customer Officer - Service Delivery Excellence
Services Australia
Speaker Bio
Session
Tuesday, 09 September, 2025 10:30 AM - 11:00 AM AEST
Executive Story: Delivering on Total Experience and Government Services
Jonathon Thorpe,
Chief Customer Officer - Service Delivery Excellence, Services Australia
Services Australia Chief Customer Officer Jonathon Thorpe will share his experiences driving large scale transformation programs that are anchored in CX and support Australians to navigate different services, channels, and government agencies to get the help they need. He will share insights on how to identify opportunities to optimise complex processes and services to better meet customer needs, and how to embed goals and behaviours into the daily work of decision-makers and staff.
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