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Max Goss
Sr Director Analyst
Gartner
Speaker Topics
- Artificial Intelligence (AI) and Agents
- Leadership
Speaker Bio
Max Goss is a Senior Research Director in the Gartner Enterprise Applications team. Mr. Goss specializes in the Microsoft cloud technologies including Microsoft 365 Copilot, Copilot Studio, SharePoint, Teams and the Microsoft Power Platform. He also has considerable expertise in Generative AI governance, adoption and change management outside of the Microsoft stack. The topics he currently focuses on include Microsoft 365 and Copilot governance, Generative AI governance, implementation and adoption and digital workplace operations and organizational structures. Mr. Goss has a strong focus on information governance and has a keen understanding of the capabilities available in Microsoft 365 and can offer best practice advice on how organization should implement them.
Over the past year, Mr. Goss has carried out in-depth research on Copilot for Microsoft 365 and he has published several papers and spoken at several conferences abouts its risks and opportunities.
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Over the past year, Mr. Goss has carried out in-depth research on Copilot for Microsoft 365 and he has published several papers and spoken at several conferences abouts its risks and opportunities.
Sessions
Monday, 08 September, 2025 09:30 AM - 10:15 AM BST
Gartner Opening Keynote: Forging the Foundations for an AI-Native Era
Danny Brian,
Distinguished VP Analyst, Gartner
Max Goss,
Sr Director Analyst, Gartner
Autumn Stanish,
Director Analyst, Gartner
The foundations of successful enterprise applications — technology, skills, and culture — are emphasized as we enter an “AI-native era,” and as technical debt hinders our progress. In this session, we'll provide Gartner's unique view on how application leaders can reestablish foundations by fostering adaptability, aligning skills with innovation, and managing risk to drive growth and transformation in a rapidly evolving landscape.
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Tuesday, 09 September, 2025 02:45 PM - 03:15 PM BST
How Should Applications Leaders Assess and Drive Value From Microsoft 365 Copilot
Max Goss,
Sr Director Analyst, Gartner
With the surging interest in Microsoft 365 Copilot, Application leaders are under increasing pressure from the C suite to scale Copilot initiatives. However, use cases remain unclear, and ROI is uncertain. Join this session for a data-driven analysis where we assess the results from our latest Digital Workplace GenAI survey to understand the true impact and value of M365 Copilot and how to measure business outcomes.
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Tuesday, 09 September, 2025 04:30 PM - 05:15 PM BST
Ask the Expert: Microsoft 365 Copilot — How to Manage Adoption and Governance Challenge
Max Goss,
Sr Director Analyst, Gartner
Microsoft 365 Copilot continues to be one of the most talked about GenAI solutions. But while many are piloting it, less are looking to scale it across their organization. Join this interactive session to understand the current adoption and governance challenges and learn the best practices to overcome them
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