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Tori Paulman
VP Analyst
Gartner
Speaker Topics
- Designing and Developing User Experiences
- Employee Experience Solutions and Supporting Architecture
- Developing an Application Strategy
Speaker Bio
Tori Paulman is a Vice President Analyst who advises clients on the leadership of digital employee experience (DEX) and digital workplace strategies, the workplace experience application market, employee experience journey mapping, and strategies for successful hybrid teams. They focus on helping executives and their teams with the leadership, talent and cultural shifts needed to succeed today and in the future of work. Tori co-leads Gartner's cross functional team researching the "Future of Work" for executive leaders. In addition, Tori leads the biannual digital worker survey, now in its 6th iteration, this survey is Gartner's signature view on workers experiences and sentiment on technology used for work.
Top Challenges I Help Clients Address:
Boosting employee productivity & well-being via human-centricity
Improving outcomes by reducing time to competency and productivity
Implementing the future of hybrid work to drive talent and business outcomes
Optimizing the value of workers with technology, analytics, and automation
Maximize return-on-employee by developing an employee experience strategy
Advising executive on best practices for experience journey mapping
Tori describes their life's mission to ensure that humans have a validating, supportive, and engaging experience with technology, by meeting them where they are today and unlocking experiences that allow them to achieve their wildest goals.
Years of Experience:- 2021 beginning at Gartner- 25 years in IT industry- 7 Years Financial Services- 7 Years Entertainment- 6 Years Retail- 5 Years Professional Services for Non-Profit and Higher - 1 Year Software Development, specifically BPM
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Top Challenges I Help Clients Address:
Boosting employee productivity & well-being via human-centricity
Improving outcomes by reducing time to competency and productivity
Implementing the future of hybrid work to drive talent and business outcomes
Optimizing the value of workers with technology, analytics, and automation
Maximize return-on-employee by developing an employee experience strategy
Advising executive on best practices for experience journey mapping
Tori describes their life's mission to ensure that humans have a validating, supportive, and engaging experience with technology, by meeting them where they are today and unlocking experiences that allow them to achieve their wildest goals.
Years of Experience:- 2021 beginning at Gartner- 25 years in IT industry- 7 Years Financial Services- 7 Years Entertainment- 6 Years Retail- 5 Years Professional Services for Non-Profit and Higher - 1 Year Software Development, specifically BPM
Sessions
Monday, 08 September, 2025 11:00 AM - 12:30 PM BST
Workshop: How to Build and Use an Employee Experience Journey Map
Tori Paulman,
VP Analyst, Gartner
One of the most powerful tools to improve employee experience is an employee journey map, which describes the steps an employee must go through to engage with your organization. In this workshop, you will learn how to build a customer journey map and how to utilize it to improve employee experience.
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Monday, 08 September, 2025 04:00 PM - 04:30 PM BST
Buy, Build and Blend Your Digital Workplace for Success
Tori Paulman,
VP Analyst, Gartner
In today's rapidly evolving digital landscape, leaders must provide stable, enterprise-ready services, while unlocking value and innovation among workers to create an effective digital workplace. This session will provide a blueprint for balancing a strategic buying approach, empowering a workforce of builders and blending a digital employee experience that takes work from friction to flow by personalizing work environments.
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