Experience the difference. Meet your peers, talk with experts, build your network and turn insight into action.
Gene Alvarez
Distinguished VP Analyst
Gartner
Speaker Topics
- Customer and Citizen Experience
- Artificial Intelligence (AI)
- Innovation
- Emerging Technologies
Speaker Bio
Gene Alvarez offers expertise in technology innovation and strategy. He helps CIOs and other innovation leaders innovate with emerging technologies adoption and strategy. He also leads Gartner's Top Strategic Technology Trends research and contributes to Gartner's Top Strategic Predictions research. He is also an expert on GenAI, AI Agents, polyfunctional robots, CRM and customer experience vision, strategy, architecture and technologies. With over 40 years of business and IT experience, Mr. Alvarez excels in business impact assessments, vendor management, and applications. He has also presented at international events and contributed to various media outlets.
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Sessions
Monday, 06 October, 2025 01:45 PM - 02:15 PM GST
Top Technology Trends in 2025 That Will Impact Your CRM and Customer Experience Strategy
Gene Alvarez,
Distinguished VP Analyst, Gartner
2025 marks the year of the turning point for your organization's CRM and customer experience strategy. CRM and CX leaders are reprioritizing their spendings to get business strategy, technology, data, industry value chain and governance foundations in place for deploying AI at scale. Join this session as we discuss the top technology trends in CRM and CX that should be the top of the mind of CIOs, CX and senior applications leaders.
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Tuesday, 07 October, 2025 03:50 PM - 04:10 PM GST
Hype Cycle for Emerging Technologies, 2025
Gene Alvarez,
Distinguished VP Analyst, Gartner
Today's technology is shaping tomorrow's society. Technology innovation leaders must prepare for autonomous business driven by hypermachinity, while balancing the evolution to hyperhumanity itself and counter the techno-societal fragility of their organizations.
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Wednesday, 08 October, 2025 10:45 AM - 11:15 AM GST
Signature Series: Gartner's Top Strategic Technology Trends for 2026
Gene Alvarez,
Distinguished VP Analyst, Gartner
Become a CIO superhero ready to conquer today’s toughest challenges! This must-attend session reveals Gartner’s top strategic technology trends for 2026 and beyond. Learn what the trends are, why they matter, and what to watch for or do—so you can turn disruption, uncertainty, and change into opportunity, growth, and competitive advantage.
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