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Mary Mesaglio
Distinguished VP Analyst
Gartner
Speaker Topics
- Artificial Intelligence (AI)
- Culture
Speaker Bio
Mary Mesaglio is a Distinguished Vice President, Analyst. Her research focuses on how to help global enterprises execute transformations in the real world, with all the human behavioural messiness that real-world change implies. She works with enterprises on how to create clear principes, how to scale change messages, how to be rigorous about the behavioural side of transformation and how to make change real.
Mary is a frequent keynote speaker for Gartner and externally. In 2023, she co-led the creation of the opening keynote for IT Symposium Xpo, delivered in five geographies across the world. The keynote focused on Generative AI and the giant leap it represents in how humans and machines interact. Recent work includes: Lighthouse Principles: Charting a Course Through the Chaos; In an AI World, We Need Better Humans; What if your Most Human-Centric Leader is a Machine? and Why WonâÂÂt They Just Change? How Behavioral Science is the Key to Transformation.
Mary is Canadian and lives in Barcelona, Spain. She is fluent in English, Spanish, French and also speaks Catalan. She is learning Japanese.
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Mary is a frequent keynote speaker for Gartner and externally. In 2023, she co-led the creation of the opening keynote for IT Symposium Xpo, delivered in five geographies across the world. The keynote focused on Generative AI and the giant leap it represents in how humans and machines interact. Recent work includes: Lighthouse Principles: Charting a Course Through the Chaos; In an AI World, We Need Better Humans; What if your Most Human-Centric Leader is a Machine? and Why WonâÂÂt They Just Change? How Behavioral Science is the Key to Transformation.
Mary is Canadian and lives in Barcelona, Spain. She is fluent in English, Spanish, French and also speaks Catalan. She is learning Japanese.
Sessions
Monday, 06 October, 2025 03:15 PM - 03:45 PM GST
The Worst Behaviors You Tolerate Shape Your Culture
Mary Mesaglio,
Distinguished VP Analyst, Gartner
Leaders should be clear about the culture they’re trying to establish and address behaviors that don't align with this culture, as inaction implies acceptance. Culture is shaped by daily actions. Transitioning begins by not tolerating issues like poor time management in meetings or unfulfilled commitments. Leaders must model the new behavior they want. Culture change is not a macroactivity; it’s a microactivity. This session provides a way to start small to change your culture, one action at a time.
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Tuesday, 07 October, 2025 11:00 AM - 11:45 AM GST
Ask the Expert: The Messy Arena of Human-AI Relationships
Mary Mesaglio,
Distinguished VP Analyst, Gartner
GenAI interacts in a way that can seem shockingly human, creating more complex, intimate and significant relationships between machines and us. As these relationships enter the business world, this shift is affecting the workforce. Join this session to explore the healthy and unhealthy GenAI-human relationships at work.
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Wednesday, 08 October, 2025 12:15 PM - 12:45 PM GST
Getting Value From AI
Mary Mesaglio,
Distinguished VP Analyst, Gartner
Employee productivity is not enough. If you want value from AI, you need to reengineer processes, change team structures, re-negotiate contracts with providers or change in/outsource/labor mixes. But these pathways to value can vary greatly in effort. Join this session where you'll learn about a practical framework, cases and actions you can take to get to the value from AI.
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