Experience the difference. Meet your peers, talk with experts, build your network and turn insights into action.
Don Scheibenreif
Distinguished VP Analyst
Gartner
Speaker Topics
- Digital Business Transformation
- Articulating the Business Value of IT and AI
- Digital Product Management and Growth
Speaker Bio
Don Scheibenreif is a Vice President, Distinguished Analyst with Gartner's Global Enterprise Executive Research group. Mr. Scheibenreif works with Executive and IT leaders on how emerging trends and digital business will impact customer experience. He is a founding member of Gartner's research on digital business and he has served clients in Gartner's Industries Research, Technology Innovation, and CRM/CX practices. He is also the lead author of the Gartner book, When Machines Become Customers
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Sessions
Monday, 23 March, 2026 11:00 AM - 11:30 AM GMT
Get Started on Your Autonomous Business Journey
Don Scheibenreif,
Distinguished VP Analyst, Gartner
Autonomous business is the next business era, driven by AI and building on the foundations of digital business. But where do you start and how autonomous do you want your organization to be? In this session, we will share new research on autonomous business and discuss what organizations are doing to meet this challenge head-on.
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Tuesday, 24 March, 2026 02:45 PM - 03:15 PM GMT
Do Not Forget Moments of Humanity in Your Customer Experience
Don Scheibenreif,
Distinguished VP Analyst, Gartner
AI offers many opportunities to improve the customer experience, but what happens when you overautomate customer relationships? In this session, we will discuss the strategies that CIOs can use to ensure technology enhances the customer experience, while preserving the humanity of customer engagement.
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