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Carlos Eduardo Mazzei
CTO
Itaú Unibanco
Speaker Topics
- Agentic Analytics and AI
Speaker Bio
Carlos Eduardo Mazzei is the Chief Technology Officer at Itaú Unibanco, where he leads architecture, artificial intelligence, emerging technologies, data foundation, and developer experience. He holds a degree in Electrical Engineering from the University of São Paulo and a master’s degree in the same field from Politecnico di Milano. He also earned a master’s degree in Business Administration from Northwestern University and an Executive MBA from Fundação Getúlio Vargas.
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Session
Wednesday, 29 April, 2026 03:45 PM - 04:15 PM BRT
Executive Story Itaú Unibanco: Generative AI Focused on Scale, Security, and Real Customer Impact
Carlos Eduardo Mazzei,
CTO, Itaú Unibanco
Discover how Itaú Unibanco developed and implemented its proprietary Generative AI platform, enabling the bank to simplify, standardize, and accelerate the creation of GenAI use cases at scale. In just one year, this approach drove a 141% increase in initiatives in production, significantly advancing efficiency across the organization and enabling the creation of new conversational experiences that serve over 70 million customers. Designed with responsible AI principles at its core – including transparency, governance, privacy, and ethics – the platform integrates seamlessly into the bank’s data environment, ensuring safe and consistent deployment in line with internal and regulatory standards. The session highlights concrete results such as high engagement rates, conversion, and democratization of services, as well as cutting-edge research in partnership with global institutions.
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