Rapid improvement in generative AI (GenAI) capabilities have made it relatively easy for attackers to create deepfake audio, still images or videos that are increasingly difficult for observers to detect and which can subvert biometric processes.
As a result, impersonation is now much more easily achieved, undermining the integrity of many remote interactions. This has implications for automated processes such as voice recognition in consumer contact centers, remote IDV at account opening or workforce onboarding, and biometric authentication in digital channels.