How much of your decision to purchase a tool is based on your technical lead/experts in the team?

IT Strategy & Roadmap

0-25%14%

26-50%55%

51-75%25%

76-100%4%

559 PARTICIPANTS
3.5k viewscircle icon1 Upvotecircle icon3 Comments
Sort by:
Director in Manufacturing2 years ago

We are probably in the 65% bracket but ROI and budget can have total veto power over a great too choice

Lightbulb on1 circle icon1 Reply
no title2 years ago

This is why even the most technical people still need basic understanding of budgets and financial concepts. Our Finance Department does in-house training on ROI, expense and capital etc once a year and anyone in IT can attend

Lightbulb on1
Director in Manufacturing3 years ago

The technical experts lead the effort but costs/economics with the budget trump everything. It is very rare for us to purchase the most expensive option unless the cost differences are not significant

Lightbulb on2

Content you might like

Do you expect IT funding to increase/decrease overall for 2026?

Expecting a significant increase 12%

Expecting a slight increase 50%

Expecting funding to remain flat 23%

Expecting a slight decrease 12%

Expecting a significant decrease 4%

Unsure/can’t say

View Results

Have you tried rotating people among different areas or teams, particularly when they express an interest in learning something new? If so, what has your experience been with this approach? Have you found that it helps employees who want to join another team or develop a new skill, and has it led to positive outcomes for your organization?

Read More Comments

My organization is in evaluating CCaaS for business and IT call centers. Looking discuss experiences implementing CCaaS with ServiceNow. Discussion Topics: experiences implementing CCaaS with ServiceNow, levels of effort, Lessons Learned, ROI, ROE, etc. Would appreciate any feedback.

Is digital transformation fully embedded in your organization's business strategy at this point?

Yes, fully21%

Yes, somewhat but there's still work to be done62%

Not particularly12%

Not at all4%

Not sure

View Results

What are some less obvious or downstream opportunity costs you’ve encountered with AI implementation?