What was the primary driver for your business to consider working with an outsourcing partner?
Cost reduction18%
Greater process efficiencies43%
Managing growth/scale20%
Innovation/new ideas5%
External expertise not available in-house11%
Other
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We’re currently evaluating alternative Microsoft Licensing Solution Providers (LSPs) due to ongoing dissatisfaction with our current partner under our Enterprise Agreement (EA). As we look to make a change, we’re hoping to learn from others in the community who have navigated similar transitions. We’re particularly interested in your experiences with: • LSPs that provide more than just transactional value — Have you worked with an LSP that offered strategic guidance, proactive support, or added value beyond licensing fulfillment? • Partner delays due to LSP involvement — Have you encountered inefficiencies or delays when your consulting partner had to coordinate through an LSP? How did you address this? • Hybrid approaches — Has anyone adopted a model where the LSP handles licensing while a separate consulting partner provides strategic or technical support? How has that worked in practice? Any recommendations, red flags, or lessons learned would be greatly appreciated. We’re aiming to ensure we’re getting the best support and strategic alignment possible moving forward.
Has anyone successfully negotiated with a big hyperscaler partner to introduce a term into the contract that establishes service prices as public price at time of contract execution and holds those prices flat for the entire contract term? We're trying to think of ways to mitigate potential future cost increases if public prices change (due to tariffs or other unknown conditions) and dilute the impact of negotiated discounts.
How are you tracking a high volume of contractors and SOWs across multiple verticals at your company? I'm looking to understand what tools, platforms, or methods others are using to manage and maintain visibility over large-scale contract labor and services engagements.
Absolutely, very confident in what we are billed11%
Yes, I'm mostly satisfied with what we get59%
Neutral19%
Not certain, I'm a bit concerned they are wasteful9%
No, I don't trust them and this is a problem2%
It was cost savings. Then we squeezed the service providers so hard for more savings that in the past 5 years we started insourcing more for “better service and value”. And they are willing ultimately to spend more than with outsourcing but so far not more than what we had 10 years ago. The turn over of leaders is so great few were here 10 years ago so they don’t know the history. I guess it’s just the natural cycle. Cut costs until you cut too far then try to build back to what you must have to run the business