I am always asked about the best approach for digital transformation. From my experience, I can warrant that every company is different. It has its specific challenges, its legacy, and its opportunities. That's why there is no one-size-fits-all approach. I advise to take an approach tailored to your business and most importantly that aligns with the company's strategy and its operating environment. What do you think?

Yes. a tailored approach but a standard framework
Transformation ( digital or otherwise ) is a constant state of change. Not a single project / event.
Staff need to be “change enabled “ understanding that things will always evolve and change. Just like the weather, humans can deal with change better than you may think.

I would agree with the "tailored" approach. I do escape the term "digital transformation' at this point since it became overused and encapsulates many things. I would say that businesses are (continuously) being transformed by  emerging technologies, thus each business must find the right strategy to adopt these technologies and operating models to best contribute to their company value proposition. However, there ere certain "no regret investments" that seem to be foundational, e.g. mature data capabilities, cloud adoption, talent, etc. aspect like these must be addressed early along with the organizational and operating model changes for those investments to pay back.

So many factors could influence the outcome of a digital transformation initiative.
Only to name a few:
- Existing applications stack (obsolete legacy applications or modern applications)
- Degree of workflow/process automation (does it require a lot of manual interventions)
- Targeted audience (customers or employees readiness to accept the change)
- Volume of transactions/operations (is it significant enough, very low or very high)
- How critical is the process to be transformed
- Was the process optimized, slim-downed and masterized (people understand it)

I've seen so many tries to digitize a process where the above factors were 'red'.   The results were always disapointing.   Sometime, we had to hire 50 people for backoffice operations because we add a new function on the mobile but never thought about the end-to-end.   It ended up in a queue to be processed manually.   That's not a right digital transformation approach.

Regards,

Steve

True observations. Besides the points raised already, it is also depending on the Vertical industry and the role that you want to play. 

Agree that there is no one-size-fits all, but I do think that there is a methodology and approach that all companies can follow for a transformational project. Having that standard project management (and change management!) framework of the key objectives, desired outcomes, expected results, stakeholders, communication plan, timelines, etc., etc., is critical.