Product(s): Workato
Overall Comment:"The Workato platform is very easy to use and does not require advanced programming to set up integration jobs. It connects to a wide variety of platforms and services, and provides a lot of options for settings and data flow. While the main part of the platform is simple and easy, Workato still provides an SDK for programmers to write advanced custom data flows should there be a need. We were very pleased with the big data options available, such as batching of records, change tracking, subscriptions and more. Tight integration with Snowflake Data Warehouse is also outstanding. My only complaint is with some of the terminology they use for things, which can be a little confusing. However, they did offer us training as part of the implementation so that was all cleared up quickly. Pre and post-purchase support has been excellent. "
Great integration product that is easy to use and quite flexible
Other integration solutions we were using was clunky and buggy. We needed something that would work well and deploy easily.
Ease of use, ability to work with a wide variety of endpoints and data formats, cloud interface.
Terminology is sometimes confusing. Engineers seem to be a bit stubborn about adding features that might help end users (open to fixing broken things, but less so with usability issues) - for example, no easy way to test run a job. No easy way to clear job cache.
Allow more time for training and orientation before using it in production. This is not due to a flaw in the product or company, it is due to our own scheduling demands.
Do a trial and use their support chat, as there are some simple things/terms that are not obvious when you first get started. Once you learn the basics, the system is extremely easy and functional.
Pricing is a little high for small companies, but they are willing to work with you pre- and post-sales to manage costs and make it work for you.