The entire suite is a robust mix of modules that complement each other. The fact that along with key modules it also has iRisk, iSave and iAnalyze completes the requirements. iSource stood out for us as it can handle RFx events with customized templates, bid analysis and auction features. The fact that you can create a contract directly from a awarded sourcing event is great for tracking. iContract has been surprisingly well designed. It has capabilities of no touch contracts, easy negotiation or withdrawal design, which doesn't cause workflow failure allowing flexibility. It also has the functionality to host a clause library, maintain version control and also adhoc approvals to ensure compliance. iSupplier was able to handle both of our ERP integration systems seamlessly. The tool’s role-based access controls at different levels is definitely one of its strengths.

The iSupplier module could benefit from more flexibility in configuring address and contact fields, as some mandatory fields make the interface feel a bit crowded. In the iSupplier module, it was initially assumed that the tool provided out of the box third part integrations for tax and banking validations in the US. However, this was not the case, and additional efforts were required to connect with providers like GIACT, including custom development to enable these integrations. The current dashboards have widgets that do not interact or update dynamically based on the filters applied to other widgets. As a result, individual reports often need to be created separately to perform detailed analysis.