Product(s): Secret Server
Overall Comment:"It is a great product that we started using in our IT department to store all service account credentials, along with our personal logins in the personal section. We implemented administrator accounts that can launch PowerShell, RDP sessions, command prompt, server manager etc and it's been really useful to have the domain admin accounts behind this product and with the implemented MFA that comes with it. We had teething issues getting things setup and it took some testing but we now have a great setup. We have now started reaching out to other departments in the org and setting them up to secure more credentials around the business. "
1. The UI is great and easy to navigate. 2. Easy user and administrator management with implemented Active Directory synchronisation. 3. The browser add-on is fantastic, if you are logging into a website where the credentials are stored in Secret Server, you don't need to launch it from the portal you can just choose them from the add-on.
The main dislike I have with the product is that We tried to live privilege escalation to a temporary administrator account for our AutoCAD and Studio users as they couldn't update their products due to a lack of administrator access, but we found it really difficult to setup and eventually couldn't get it working. We paid for some support but I thought it was quite poor, it took a while to get them on board, once they were we had quite a few sessions to get anywhere due to it taking a long time to setup, we had to fully disable our anti-virus to get the client on the machine and even when we did get it on and working, we had the machine crash a couple of times when trying to do the escalation, so we had to fully uninstall it all and start again. It was quite a faff, which is a shame as the rest of the product I have found to be really great.