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Peer Review for Power Automate

  • Vendor Overview
  • Evaluation & Contracting
  • Integration & Deployment
  • Service & Support
  • Product Capabilities
  • Additional Context

"User Friendly Automation Software that Enhances Workflow Efficiency "

SubmittedJul 16, 2025

4.0
4.0
Overall User Rating

Product(s): Power Automate

Overall Comment:"Power Automate has truly been a game-changer for streamlining our repetitive tasks which were really chaotic. It has saved me a lot of time, especially when automating approvals, emails and also collecting important data from Microsoft Forms. It is a great piece of software, especially when one is already using MS 365 apps. "

4
4.0
Evaluation & Contracting
5
5.0
Integration & Deployment
4
4.0
Service & Support
5
5.0
Product Capabilities

Lessons Learned

Description
Description

What do you like most about the product or service?

I like the way one does not need to write complex codes to build powerful workflows. Also, I love how it integrates with MS products such as Excel, Outlook, Teams and SharePoint. Importantly, not forgetting the pre-built templates which are innovative and saves on time.

Description
Description

What do you dislike most about the product or service?

This does not happen often, but flows can break without generating a clear error message. When this happens it can be frustrating to debug especially for complex content. Else, everything is fine.

Evaluation & Contracting

4.0
Description

Why did you purchase this product or service?

  • Drive innovation
  • Improve business process agility
  • Create internal/operational efficiencies
  • Improve compliance & risk management
  • Drive revenue growth
  • Enhance decision making
Description

What were the key factors that drove your decision?

  • Overall cost
  • Pre-existing relationships
  • Breadth of services
  • Product roadmap and future vision
  • Product functionality and performance
Description

Which other vendors did you consider in your evaluation?

  • Amazon Web Services (AWS)
  • Oracle
  • SAP
  • Boomi

Integration & Deployment

5.0

Service & Support

4.0

Product Capabilities

5.0

Additional Context

Description

Deployment architecture

Cloud (SaaS or PaaS or IaaS)
Description

In which country(s) did your deployment take place?

United States

Reviewer Profile

Information Technology Analyst
Industry:Services (non-Government)
Function:IT
Firm Size:50M - 250M USD
Deployment Architecture:
Cloud (SaaS or PaaS or IaaS)
Read Vendor Response

Review Source

The reviewer was invited by Gartner, and was offered a gift of nominal value for submitting their honest review.
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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
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