Product(s): Egencia
Overall Comment:"Great fit for large organizations. The app has everything you need to book a business travel with step by step process for both domestic and international destinations. They also have a wide coverage of hotel and airlines with pre-negotiated rates which is a great highlight. "
Wide pre-negotiated rates, easy UI, 24/7 services, especially for urgent travel within 72 hours, I like their response time a lot. The reps are patient and listen to your problem and execute until satisfaction. That sets them apart from others.
The customization is limited to our organization. We have a lot of destinations which may not be mainstream or large cities. That keeps them from giving good offers for those areas. They are also very objective in their policy rule applications- that makes it harder to book a travel which may be within 5% of the policy restrictions.