"IFS Provides Integrated Solutions But Access To Support Can Be Challenging"

Submitted

4.0
4.0
Overall User Rating

Product(s): IFS Cloud

Overall Comment:"IFS is very open to feedback in driving their product direction. Their product range links well together and provides a robust solution in many end to end use cases."

Lessons Learned

Description
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What do you like most about the product or service?

End to end solution - You can carry out a full process almost entirely in the system. The system offers a level of customisation to ensure your business needs can be met. Members of IFS take your feedback in to consideration and offer honest advice opposed to just trying to sell you more products

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What do you dislike most about the product or service?

Obtaining access to the right support in a timely fashion Supporting material about how the system fully hangs together, this can be useful for a business analyst trying to bring key stakeholders on the journey. Too much information on every screen, making it difficult for those with poor digital dexterity to navigate the system.

Evaluation & Contracting

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Why did you purchase this product or service?

  • Drive innovation
  • Create internal/operational efficiencies
  • Improve business process outcomes
  • Improve compliance & risk management
  • Enhance decision making
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What were the key factors that drove your decision?

  • Product roadmap and future vision
  • Strong services expertise
  • Pre-existing relationships
  • Product functionality and performance
  • Strong consulting partnership
  • Breadth of services
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Which other vendors did you consider in your evaluation?

  • Don't know

Integration & Deployment

4.0

Service & Support

3.0

Product Capabilities

5.0

Additional Context

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Deployment architecture

On-premises
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In which country(s) did your deployment take place?

United Kingdom|Germany|Australia|Ireland