Product(s): Rippling
Overall Comment:"Our overall experience with Rippling has been excellent, which is reflected in our high ratings across the board. The main reasons for this high score are the platform's ability to automate and centralize our critical HR and Payroll processes, allowing us to manage a growing, multi-state workforce with minimal administrative overhead. What has worked well is the near-instantaneous onboarding and the 100% data accuracy in our bi-weekly payroll runs. The primary area that hasn't worked as smoothly is the complexity of building custom reports and the lack of clear, upfront pricing for all the modular add-ons."
Unified HR/Payroll Data: The platform serves as a single source of truth, ensuring that any employee change (raise, address, benefits) instantly syncs across HR and Payroll, guaranteeing accuracy and compliance. Onboarding Automation: The best-in-class workflow for new hires drastically cuts administrative time (by over 80%), allowing us to provision app access, set up payroll, and enroll benefits in minutes. Scalability and Compliance: Rippling's automatic handling of multi-state/multi-jurisdiction compliance and tax filing gives our small HR team the confidence to scale our business without worrying about complex regulatory mistakes.
Reporting Complexity: Creating highly custom or multi-layered financial and compliance reports is unintuitive and often requires external support, rather than being a simple self-service function. Support Accessibility: While the specialists are knowledgeable, accessing a dedicated account manager or getting a rapid response for non-critical, complex issues often requires navigating a multi-step support process. Pricing Structure: The modular, add-on pricing model is opaque and can lead to unexpected expenses. We wish the cost structure for various features was more transparent and bundled upfront for easier budgeting.