"Staff Support Facilitates Smooth Transition and Product Adaptation for Client Needs"

Submitted

5.0
5.0
Overall User Rating

Product(s): Parallels RAS

Overall Comment:"Engagement. Parallels staff (especially the account rep I have dealt with since day 1) have gone out of their way to make our transition to their product as smooth as it possibly could have been "

Lessons Learned

Description
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What do you like most about the product or service?

Again, the focus on Parallels staff delivering a product that works for our environment, even when enhancements or improvements were suggested and implemented in future versions of the product.

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What do you dislike most about the product or service?

I do not have any at this time.

Evaluation & Contracting

5.0
Description

Why did you purchase this product or service?

  • Cost management
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What were the key factors that drove your decision?

  • Strong consulting partnership
  • Financial/organizational viability
  • Product functionality and performance
  • Overall cost
  • Strong customer focus
  • Strong services expertise
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Which other vendors did you consider in your evaluation?

  • Omnissa
  • Citrix

Integration & Deployment

5.0

Service & Support

5.0

Product Capabilities

5.0

Additional Context

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Deployment architecture

Hybrid Cloud and On-premises
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In which country(s) did your deployment take place?

United States