There are several features of the product which I am a huge fan of. Firstly, the Quickmodel tool provides an easy-to-use format in which to very quickly model what we call the 'happy path' i.e. the initial linear path of tasks that forms the spine of a process model. It enables users to make a quick start and to build momentum easily. The second aspect of the tool that I really like is the configurable modelling convention checks. This enables me to create a set of rules that the tool automatically checks process models against, either manually or at the point of saving changes. These checks enable users to perform their own QA and resolutions before submitting models for review, which in turn saves a huge amount of manual effort in checking each and every attribute of every object in every model. Thirdly, the Collaboration Hub provides a well set-out UI for stakeholders to view the process models and interact with the people who are actively creating them in the Process Manager. It is a valuable tool that enhances buy-in, promotes teamwork and helps deliver an end product that is less likely to be challenged.

As a web-based tool, there is no option to assign commands to the right-mouse button. This means that some of the quick menu commands are often displayed over the top of other objects, which can be a little frustrating. The standard reports are not very comprehensive, but the existing reports can be mashed together to display information in different ways. There are still some gaps though. The pre-loaded SAP content is quite hit and miss. Most of it sits at the wrong level of granularity (too high level) and the modelling of those best practice processes does leave quite a bit to be desired.