"Efficient Performance But Data Uploads and Complex Tasks Cause Frustrations"

Submitted

4.0
4.0
Overall User Rating

Product(s): Infor M3

Overall Comment:"Overall love the product, there are just a lot of features that you have to be careful to turn on. I would like more simple end user guides on how to complete transactions. Most that I have found are wordy and technical with minimal screenshots from the system. Would also like more guides that are not super technical on what some of the references mean."

Lessons Learned

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What do you like most about the product or service?

Love APS - if you feed it good information, you get efficient, smart results I like the overall layout of the system. It is easy to teach almost any end user how to navigate quickly. Love the cloud version which keeps us from backend database so before we go crazy customizing the system, we have to use out of the box functionality first and then be mindful in customizations.

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What do you dislike most about the product or service?

Data upload is slow and painful and also bombs out during the day when end users are transacting. Making mass changes impossible unless we work after hours. Some of the forms such as Unposted Job Transactions are super complex. It would be nice if there were simpler versions that complete the same task. There is no way to complete a Purchase Return Order if the PO was invoiced and what we have to do manually to accomplish this today is gross for lack of a better word.

Evaluation & Contracting

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Why did you purchase this product or service?

  • Don't know
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What were the key factors that drove your decision?

  • Don't know
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Which other vendors did you consider in your evaluation?

  • Don't know

Integration & Deployment

4.0

Service & Support

4.0

Product Capabilities

4.0

Additional Context

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Deployment architecture

Cloud (SaaS or PaaS or IaaS)
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In which country(s) did your deployment take place?

United States