Product(s): BeyondTrust Privileged Remote Access
Overall Comment:"I have to knock 2 stars off on the overall rating. Training, ease of use, and accessing support in an easy manner are a BIG issue. Training would be the biggest. Some key points: limited live training, live training courses are scheduled more for people in India than the US. archived recordings, web based (self paced) training. Using the console can be daunting when implementing or learning the product. This prevents implementing the product quicker, getting people knowledgeable on the product."
The capabilities of BeyondTrust. Once we get it setup to the level we want, it will help secure our endpoints even better.
Training is limited. They don't happen enough. A lot are scheduled more for people in India than the US. Hard to learn. Getting support isn't as easy as other services or vendors provide.