Product(s): Microsoft Dynamics 365 Finance
Overall Comment:"I have found that the platform delivers strong financial visibility, solid automation, and reliable integration capabilities across complex business units. In day-to-day use, it feels modern, scalable, and powerful, but it does not require structured change management or a clear data model to get the most value. In the telecom industry, where we deployed it, where revenue flows, cost allocation, and compliance demands are high, the system performs well - yet some areas still feel less intuitive and require customization or additional training. "
Several strengths to highlight: - Robust financial controls and reporting - real-time financial statements, dimensions, and analytics help users make faster, data-driven decisions. - Strong integration capabilities - works well with other Microsoft tools, which simplifies workflows and automation - Scalability for complex organizations - handled multiple entities, currencies, and telecom-specific financial structures without performance issues - Modern UI and cloud accessibility - great that you can access data from anywhere with a clean, consistent interface.
Few things that need to be considered while deploying/using the platform: - Steep learning curve - many users, even after several months of experience with it, still feel that the navigation and setup can be overwhelming, especially without proper training - Heavy reliance on customizations - telecom billing and cost-location scenarios often require extensions, which increase deployment time and cost - Performance slowdowns during peak processing - month-end, large batch jobs, or complex reports sometimes slow down the system.