Concentrix is present in 4 markets with 4 products. Concentrix has 38 reviews with an overall average rating of 4.5.
Custom Software Development Services
Gartner defines custom software development (CSD) services as the professional services engaged by organizations to design, build, modernize or iterate custom applications and software products to meet their unique business needs. CSD services entail gathering business requirements and coding applications from inception, building applications on a platform as a service (PaaS), or assembling applications from existing web services or other reusable pieces of code. Services marketed as “software product engineering” or “digital product development” likely fall under the CSD services category as defined by Gartner. These solutions are typically not available as commercial off-the-shelf (COTS) products and require custom development.
Concentrix has 1 product in Custom Software Development Services market
Customer Management BPO Service Providers (Transitioning to Customer Service BPO)
Gartner's definition of business process outsourcing (BPO) is the delegation of one or more IT-intensive business activities; specifically, BPO contracts that always include the outsourcing of business process administration to a third-party service provider, which may include outsourcing the infrastructure along with application maintenance and ownership. Customer management (CM) contact center BPO is the processes linking an organization with its existing and potential customers (such as marketing, sales and customer services), which can be categorized in four subsegments: *customer selection *customer acquisition, * customer retention *customer extension. The four subsegments should also consistently be executed across the following five primary channels: * telephony * business process as a service (BPaaS) * email response management * web/mobile chat * knowledge management for web and mobile-based self-service.
Concentrix has 1 product in Customer Management BPO Service Providers (Transitioning to Customer Service BPO) market
Life Policy Administration Systems, Americas
life insurance policy administration system (PAS) is a software that enables insurers to manage a range of group or individual life, annuity and pension products. A PAS supports the entire life insurance value chain, from product and business configuration through new business processing, policy issuance, ongoing policy administration and claims. A life insurance PAS consists of a set of core and noncore components. Depending on the vendor, PAS core and noncore modules can be purchased or implemented separately or as a suite of tightly coupled modules. Depending on the PAS’s architecture, integration methods and flexibility will vary — for example, monolithic applications versus API-enabled service-oriented architecture (SOA). In addition, a PAS integrates with other information systems, such as general ledgers, CRM, payment gateways, data lakes and third-party data sources. Insurance CIOs must determine if a vendor’s solution architecture is compatible with the insurance company’s technology strategy.
Concentrix has 1 product in Life Policy Administration Systems, Americas market
Voice of the Customer Platforms
Gartner defines a voice of the customer (VoC) platform as one that integrates feedback collection, analysis and action into a single interconnected platform that helps understand and improve the customer experience. Sources of feedback extend beyond direct surveying to include other, more indirect and inferred sources. VoC platforms enable leaders responsible for functions such as customer service, marketing, or sales to better manage the customer experience (CX) through a deep understanding of customer needs, motivations, goals and behaviors. The resulting insights trigger recommendations and actions across the enterprise.
Concentrix has 1 product in Voice of the Customer Platforms market