Dive into some of the key take-aways you may have missed from Gartner CIO Leadership Forum 2025.
All 2025 Conference Sessions
Gartner CIO Leadership Forum 2025 dives deep into key topics for CIOs around IT, leadership and more to help you address your organization’s mission-critical challenges.
Session Take-Aways
Day 1 Take-Aways
Optimize IT Cost Management to Enhance Business Outcomes
Speakers:
Hiroyuki Katayama, VP Analyst, Gartner
The traditional approach of IT cost management has been to categorize capex and opex. However, with the proliferation of cloud services and product development, these budgeting, and user chargebacks have made IT cost management increasingly complex. This session will discuss cutting-edge methods of IT cost management aimed at eliminating waste and enhancing business outcomes.
Day 2 Take-Aways
Is Artificial General Intelligence (AGI) the Future of AI?
Speakers:
Dave Aron, Distinguished VP Analyst, Gartner
Many of us view artificial general intelligence as the future goal and direction of AI, but perhaps we shouldn’t be so certain. There might be alternative paths for AI to evolve that could be even more powerful, useful and achievable. Join this session to discuss the evolution of AI.
Look back at 2025 conference sessions
Conference sessions were presented across two days at Gartner CIO Leadership Forum 2025. While we work to develop this year’s agenda, filter to see sessions that align with your role and interests.
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Wednesday, 09 July, 2025
09:00 AM - 09:45 AM JST
Gartner Opening Keynote: Build an AI-Ready Enterprise Workforce to Amplify Your Business Impact
Kristin Moyer,
Distinguished VP Analyst, Gartner
The top barriers to AI-enabled productivity are lack of training and change resistance. In this opening keynote, CIOs will learn how to build AI literacy to boost IT performance and how to partner to build an AI-ready enterprise workforce that amplifies their business impact.
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10:00 AM - 10:45 AM JST
Guest Keynote: Behavioral Economics: Driving Business Success by Understanding Human Decision-making process
Namika Sagara,
Executive Officer, Ph.D. Behavioral Scientist and Consultant. Award Winning Speaker and Best Seller Author,
This lecture will explore the growing importance of behavioral economics in the business world.
Traditional economics is based on the assumption that people are rational. However, in reality, human decision-making and behavior often deviate from rationality. Behavioral economics incorporates insights from psychology into classical economics to uncover the mechanisms behind these seemingly irrational choices.
In business settings, decision-making plays a crucial role in every aspect—from customer purchasing behavior to employee motivation and organizational management. We will introduce relevant theories and real-world examples to illustrate these concepts. For instance, the framing effect shows how the way information is presented can alter judgment, while choice overload explains how too many options can actually hinder decision-making.
By understanding behavioral economics, you will gain deeper insights into customer behavior and be able to craft more effective marketing strategies, product development approaches, and business practices.
Through this session, we aim to provide you with practical knowledge and perspectives to scientifically understand human behavior and enhance the quality of decision-making in your business. ... Show More Show Less
Traditional economics is based on the assumption that people are rational. However, in reality, human decision-making and behavior often deviate from rationality. Behavioral economics incorporates insights from psychology into classical economics to uncover the mechanisms behind these seemingly irrational choices.
In business settings, decision-making plays a crucial role in every aspect—from customer purchasing behavior to employee motivation and organizational management. We will introduce relevant theories and real-world examples to illustrate these concepts. For instance, the framing effect shows how the way information is presented can alter judgment, while choice overload explains how too many options can actually hinder decision-making.
By understanding behavioral economics, you will gain deeper insights into customer behavior and be able to craft more effective marketing strategies, product development approaches, and business practices.
Through this session, we aim to provide you with practical knowledge and perspectives to scientifically understand human behavior and enhance the quality of decision-making in your business. ... Show More Show Less
Thursday, 10 July, 2025
09:00 AM - 09:45 AM JST
Guest Keynote: How Can DX Be Achieved in a Long-Established Company? – A Case Study of CSDX
Kazutoshi Ono,
Credit Saison Co,. Ltd. / Director, Senior Managing Executive Officer and CDO, CTO,
This session will introduce Credit Saison’s six-year journey in digital transformation (DX). In 2019, the company launched an in-house development team from scratch, beginning with internal development of select smartphone app functions. Today, the team has grown to around 200 members, and its development scope has expanded to include core systems. In 2021, the in-house development and IT departments were merged into a single division, enabling two distinct teams—with different cultures and characteristics—to collaborate effectively under a bimodal IT strategy. Since 2023, the company has also started training citizen developers, empowering general staff to automate their own tasks using no-code and low-code tools.
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03:55 PM - 04:40 PM JST
Gartner Closing Keynote: How CIOs Can Implement Outcome-Driven Leadership
Hiroyuki Katayama,
VP Analyst, Gartner
Kentaro Shikanai,
Sr Director Analyst, Gartner
Nori Yamada,
Executive Partner, Gartner
This keynote is the recap for 2025 Tokyo CIO Leadership Forum, summarizing its key messages and recommendations. This session provides guidance to help CIOs build their future practice.
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