All 2026 Conference Sessions

Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2026 dives deep into key topics for infrastructure, operations and cloud leaders around hybrid cloud, AI, leadership, cost & value, data centers and more to help you address your organization's mission-critical challenges.

2026 Conference Theme

Deliver Today. Transform Tomorrow.

Your organization’s future relies on agility, resilience, and innovation — while staying secure and efficient. As the skills gap grows, lead your team in adopting AI, mastering cloud cost optimization, and building resilient, secure, sustainable infrastructure.

Explore our conference sessions below, all developed with this theme in mind.

Hear from Gartner Executive Partner, Andrew Holcombe, on the challenges the Gartner IT Infrastructure, Operations, and Cloud Strategies Conference helps I&O leaders address.
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Monday, 11 May, 2026

09:00 AM - 09:45 AM AEST

Gartner Opening Keynote: Navigating the Hype: Strategic Roadmap to I&O Success
Autumn Stanish, Director Analyst, Gartner
Paul Delory, VP Analyst, Gartner
Agentic AI is a fundamental shift for I&O, demanding new operational paradigms like cloud once did. This keynote will explore concrete agentic AI application for I&O, emphasizing the needs for resilient infrastructure, automation and governance to navigate this shift. A focus on Continuous Operations will show how adopting mature techniques from tech leaders can ensue relentless innovation and operational stability. Get equipped with a roadmap to a new I&O operating model, highlighting effective patterns for behavior and operating practices to lead in the next era of I&O. ... Show More Show Less

10:30 AM - 10:50 AM AEST

Magic Quadrant for AI Applications in IT Service Management
Joe Rogus, Director, Advisory, Gartner
AI applications in IT service management are tools that use AI to augment and extend ITSM workflows, offering intelligent advice and actions for I&O leaders and their IT support teams. This session will provide valuable market insights and guidance on critical capabilities that can be leveraged to optimize service desk practices. ... Show More Show Less

10:30 AM - 11:00 AM AEST

Leadership Vision 2026 Infrastructure and Operations
Nathan Hill, Distinguished VP Analyst, Gartner
This session will focus on the key challenges and trends impacting infrastructure and operations, and what leadership actions will generate success in 2026 and beyond. We will address how you must work with leaders, stakeholders, and customers to understand the relative business value of the services your team delivers today or could deliver, going forward. I&O leaders should use these insights to enhance their strategic vision, delivery programs and prioritize services. ... Show More Show Less

10:30 AM - 11:15 AM AEST

Ask the Expert: How to Get Better at Managing Cloud Costs?
Adrian Wong, Director Analyst, Gartner
Join this session to discover ways to enhance your cloud financial management capabilities. Whether you aim to improve your collaboration model, leverage tools more effectively or find answers to your pressing FinOps questions, this session offers the strategic advice and practical solutions necessary to advance your FinOps journey. ... Show More Show Less

10:30 AM - 11:15 AM AEST

Ask the Expert: Key Impacts and Risks for Organizations Moving to the Microsoft Customer Agreement
Domenico Scriva, Sr Principal Analyst, Gartner
Recent Microsoft sales and program changes signal a shift to the less familiar Microsoft Customer Agreement (MCA) — Enterprise. Organizations must identify key differences from the Enterprise Agreement to mitigate pricing and contractual risks. ... Show More Show Less

10:30 AM - 11:00 AM AEST

How to Organize I&O Teams for Scaling AI Application Delivery
Manjunath Bhat, Distinguished VP Analyst, Gartner
Scaling generative AI delivery across product teams requires creating supportive team structures. To address this, infrastructure and operations leaders can design teams to bridge competency gaps, ensure accountability and ownership, and provide a platform that abstracts away GenAI infrastructure complexity. Join this session to learn more. ... Show More Show Less

11:15 AM - 11:45 AM AEST

Solution Provider Sessions
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12:00 PM - 12:30 PM AEST

Roles, Skills and Training to Build a Successful Infrastructure Platform Engineering Team
Hassan Ennaciri, Sr Director Analyst, Gartner
Infrastructure platform engineering is the future of I&O. It is a modern infrastructure delivery approach that involves leveraging software engineering practices with a product model to deliver reliable, secure and scalable infrastructure platform. The platforms are offered via self-service or API. This session will cover the three critical keys to success: roles, skills and training. ... Show More Show Less

12:00 PM - 12:45 PM AEST

Ask the Expert: How to Control Escalating Observability Costs?
Padraig Byrne, VP Analyst, Gartner
Observability spend is increasing rapidly, driven by explosive growth in operational telemetry and increased complexity in digital businesses. If this sounds familiar, bring your questions to this session where we will discuss effective measures to control observability costs and align investment with business value. ... Show More Show Less

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