All 2026 Conference Sessions

Gartner Digital Workplace Summit 2026 dove deep into key topics for digital workplace around enhancing digital employee experience, leveraging GenAI, improving technology adoption and more.

Session Takeaways

Dive into some of the key takeaways you may have missed from Gartner Digital Workplace Summit.

Gartner Opening Keynote: The Human Compass: Chart Your Course to an AI-Native Workplace

Speakers:

Max Goss, Sr Director Analyst

Erin Pierre, Sr Principal Analyst

 

  1. Trust, not technology maturity, is the primary barrier to workplace AI adoption. Executive pressure and vendor hype accelerate deployment, but employees experience AI as something happening to them rather than with them, driving resistance and low adoption.
  2. Three navigation waypoints center organizational strategy: trust, govern, and empower. Organizations must keep employees at the center by avoiding narrow focus on tools or vendor hype.
  3. Governance must enable, not restrict. Intelligent, cross-functional, risk-based controls with guardrails replace hard restrictions, allowing AI agents to safely collaborate with humans under adaptive frameworks.

 

Related research: The Human Compass: Chart Your Course to an AI-Native Workplace

Gartner Keynote: "Lead With Impact: North Star DEX Leaders

Speakers:

Tori Paulman, VP Analyst  

Dan Wilson, VP Analyst

  1. Over 80% of digital workplaces are stuck in low maturity, while CIOs expect transformational outcomes, creating an ambition impossible gap that demands decisive leadership.
  2. An emerging class of north star digital employee experience (DEX) leaders stand out by anchoring on strategies in outcomes: clear value metrics, direct linkage to business results, and sustained executive and stakeholder commitment.
  3. North star DEX leadership requires a mindset shift, structured listening strategy, broader stakeholder engagement and alignment, and outcome-focused value stories that tie DEX investments to measurable business impact.

Related research: Lead With Impact: Becoming a North Star DEX Leader

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      Hundreds of conference sessions were presented each day at the 2026 Gartner Digital Workplace Summit. While we work to develop this year’s agenda, filter to see sessions that align with your role and interests.

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      Monday, 27 April, 2026

      09:30 AM - 10:15 AM BST

      Gartner Opening Keynote: The Human Compass - Chart Your Course to an AI-Native Workplace
      Erin Pierre, Sr Principal Analyst, Gartner
      Max Goss, Sr Director Analyst, Gartner
      Many organizations are on a journey that requires more than just speed, it demands a clear sense of direction. A journey to elevate human potential, especially in a world focused on AI. To prepare your organization and employees for an AI native workplace, digital workplace leaders must stop just chasing tools and vendor hype and instead empower their employees to thrive in this new world. To do this, leaders must focus on four key areas: Trust, Governance, Empowerment and Re-imagination. Join us as we discuss how to enable leaders and employees to thrive in the AI native era. ... Show More Show Less

      10:30 AM - 10:50 AM BST

      NinjaOne: Rethinking IT for the AI Era - Unifying Operations to Simplify Work
      Tom Molden, Cio, Global Executive Engagement, NinjaOne
      As AI accelerates innovation, IT can no longer rely on fragmented, legacy operations. This session challenges leaders and technicians to rethink IT with a modern, unified approach that simplifies complexity, eliminates tool sprawl, and shifts IT from being reactive support to a strategic driver of productivity and growth.

      ... Show More Show Less

      10:30 AM - 10:50 AM BST

      Zoho: Taking Control - Sovereign Email & Collaboration for European Enterprises
      Rakeeb Rafeek, Head of Market Strategy, Zoho Corporation
      As European regulations evolve and digital sovereignty becomes a strategic priority, organizations are questioning how much control they truly have over their workplace data.
      Many collaboration       platforms promise compliance but depend on infrastructure beyond regional jurisdiction. This session explores how enterprises can secure email and collaboration while ensuring their data, governance, and operational oversight remain firmly within the EU. ... Show More Show Less

      11:00 AM - 11:45 AM BST

      Ask the Analyst: How Are Meeting Practices and Technologies Evolving?
      Adam Preset, VP Analyst, Gartner
      Hybrid work has amplified meeting overload in many organizations. How can leaders design hybrid meetings and office spaces that ensure everyone feels included? What are the best practices and technologies to support this? Join a Gartner analyst to gain insights, and exchange ideas and best practices to get the best outcomes and greater engagement in your meetings. ... Show More Show Less

      11:00 AM - 11:45 AM BST

      Ask the Analyst: How to Mitigate the Risks of AI Agents?
      Olga Martí, Director Analyst, Gartner
      AI agents are seeing rapid adoption in organizations as their capabilities deliver increasing value. However, they can be a new risk if not deployed securely and without oversight. Bring your questions to this session to learn about tactics to mitigate the risks. ... Show More Show Less

      11:00 AM - 11:30 AM BST

      Benchmarking Digital Workplace Maturity in 2026
      Dan Wilson, VP Analyst, Gartner
      End-user services and digital workplace leaders often ask how their maturity compares to others, how to secure funding, and how to prioritize investments. This session will review the Gartner digital workplace maturity model and provide insights from our continuously growing dataset of client-submitted maturity assessments and client interactions. ... Show More Show Less

      11:00 AM - 12:00 PM BST

      Contract Negotiation Clinic: Reduce Contract Risks in AI and GenAI Deals
      Simone Cleminson, Sr Principal Analyst, Gartner
      This session will explore the contractual risks associated with AI and GenAI software, as well as SaaS deals, including agentic AI. We will identify contract examples and negotiation strategies, examining contract terms from these vendors, LLM providers and IT services providers. ... Show More Show Less

      11:00 AM - 11:30 AM BST

      Four Generative AI Skills That Turbocharge Adoption
      Tori Paulman, VP Analyst, Gartner
      In a world where technological advancements shape business success, this session will empower DW leaders to drive workforce GenAI success. Discover why your enablement strategies are not leading to business value by uncovering the four essential GenAI skills: use case identification, tech fluency, effective prompting and results discernment. Learn to leverage quick wins and use an experiential learning framework to accelerate skill building and achieve rapid results. ... Show More Show Less

      11:00 AM - 11:20 AM BST

      Magic Quadrant for Endpoint Management Tools
      Tom Cipolla, VP Analyst, Gartner
      Endpoint management tools are an essential ingredient in a cost efficient and secure digital workplace. Recent advancements in technology have dramatically reduced operational labor and increased the ability to protect DEX while performing routine operations. This theater session will present the inaugural and recently published 2025 Magic Quadrant for Endpoint Management Tools. ... Show More Show Less

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      “The Gartner Digital Workplace Conference delivered practical, forward-thinking insights that I could immediately apply to improve productivity and collaboration in my organization. I especially valued the balance of strategic vision and real-world case studies, which made complex digital transformation ideas feel actionable. It was a highly worthwhile experience for staying ahead in an evolving workplace landscape.”

      Mark Harchar
      Enterprise Technical Architect, AdventHealth

      Discover what it’s like to experience Gartner Digital Workplace Summit.