All 2026 Conference Sessions

Gartner Digital Workplace Summit 2026 dives deep into key topics for digital workplace around AI and more to help you address your organization’s mission-critical challenges.

2026 Conference Theme

Elevating Human Potential in an AI-Native Workplace

Generative and agentic AI are shifting from pilots to widespread adoption. To seize these opportunities, organizations must evolve. Digital workplace leaders who foster growth, governance, data quality, and AI skills will empower their teams and drive success in the AI era.

Explore our conference sessions below, all developed with this theme in mind.

Get a sneak peek at the mission-critical priorities shaping the future — and dive deeper into these insights live at Gartner Digital Workplace Summit 2026.
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Monday, 27 April, 2026

09:30 AM - 10:15 AM BST

Gartner Opening Keynote: The Human Compass: Build Your Path to an AI Native Workplace
Max Goss, Sr Director Analyst, Gartner
Erin Pierre, Sr Principal Analyst, Gartner
Your organization is on a journey that requires more than just speed, it demands a clear sense of direction. A journey to elevate human potential in an AI-native workplace. To do this, organizations must stop just chasing tools and vendor hype and instead empower their employees to thrive in this new world. To do this the Digital workplace leader must focus on four key areas: Foundations, Trust, Empowerment and Imagination. Join us as we re-map the digital workplace to enable leaders and employees to thrive in the AI native era. ... Show More Show Less

11:00 AM - 11:30 AM BST

Benchmarking Digital Workplace Maturity in 2026
Dan Wilson, VP Analyst, Gartner
End-user services and digital workplace leaders often ask how their maturity compares to others, how to secure funding, and how to prioritize investments. This session will review the Gartner digital workplace maturity model and provide insights from our continuously growing dataset of client-submitted maturity assessments and client interactions. ... Show More Show Less

11:00 AM - 11:20 AM BST

Navigating the Digital Adoption Platform (DAP) Market
Joe Mariano, Sr Director Analyst, Gartner
Navigating the digital adoption platform (DAP) market requires buyers to make critical decisions about which solutions best align with their organizational goals—especially as AI transforms the landscape. Discover how DAPs, GenAI, and agents simplify workflows, boost engagement, and drive business results. See real-world stories and features, and gain actionable strategies for a smarter, more adaptive digital workplace. ... Show More Show Less

11:00 AM - 11:30 AM BST

Mitigating Geopolitical Risks in Cloud Office Suites for Non-U.S. Organizations
Nikos Drakos, VP Analyst, Gartner
Geopolitical volatility compels non-U.S. organizations to reassess risks from U.S.-based cloud office suites. This session will explore tactics for mitigating concerns about the extraterritorial reach of U.S. laws, focusing on potential data access, service disruption and developing practical contingency plans. ... Show More Show Less

11:00 AM - 11:30 AM BST

Top Principles for Transforming Knowledge Management With the Digital Workplace
Tim Nelms, Sr Director Analyst, Gartner
Poorly curated knowledge swamps our knowledge reservoirs and slows down our ability to create autonomous businesses. Gartner defines five principles to ensure that, enabled by AI, multimodal content is curated and governed and connected to the people that use it via the digital workplace. ... Show More Show Less

11:00 AM - 11:30 AM BST

Simple Actions to Kickstart Your DEX Journey
Autumn Stanish, Director Analyst, Gartner
A digital employee experience (DEX) strategy is crucial for identifying and eliminating digital friction that hampers workforce productivity. In this session, attendees will understand which simple actions can kickstart the journey to effectively enhance DEX and drive organizational success. ... Show More Show Less

11:00 AM - 12:30 PM BST

Workshop: How to Improve Digital Workplace Maturity With a Worker Survey
Craig Roth, VP Analyst, Gartner
Planning to survey your workforce to learn how amenable they are to new digital workplace technology? Don’t miss this workshop! It describes the User Tech Adoption Readiness Index, a user survey that reveals attitudes toward new ways of working. Attendees will see a real-life example, a worldwide benchmark and learn tips for successful tech user surveys. ... Show More Show Less

11:00 AM - 11:45 AM BST

Roundtable: Identifying and Overcoming AI Skill Gaps Throughout the Organization
Helen Poitevin, Distinguished VP Analyst, Gartner
Learn about common barriers to AI literacy and skill-building directly from your peers at other midsize organizations across industries. The discussion will focus on the problems associated with low AI literacy, tactics for identifying AI skill gaps, and strategies for building human-centric AI literacy for a future-ready workforce. ... Show More Show Less

11:00 AM - 11:30 AM BST

5 Unexpected Trends Undermining AI Value Realization
Tori Paulman, VP Analyst, Gartner
Despite soaring investments in GenAI, most organizations are struggling to translate promise into productivity. This session will reveal the five most unexpected trends uncovered in Gartner's proprietary surveys that are silently eroding business value. CIOs will gain insights into these silent barriers and, more importantly, actionable strategies to overcome them. ... Show More Show Less

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“Attending Gartner Digital Workplace Summit 2025 was a transformative experience. Networking with industry leaders and vendors helped to offer practical strategies that I can apply to drive innovation within my organization.”

Head of Workplace Experience, DSTA

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