All 2026 Conference Sessions

Gartner Digital Workplace Summit 2026 dove deep into key topics for digital workplace around enhancing digital employee experience, leveraging GenAI, improving technology adoption and more.

Session Takeaways

Dive into some of the key takeaways you may have missed from Gartner Digital Workplace Summit.

Gartner Opening Keynote: The Human Compass: Chart Your Course to an AI-Native Workplace

Speakers:

Max Goss, Sr Director Analyst

Erin Pierre, Sr Principal Analyst

 

  1. Trust, not technology maturity, is the primary barrier to workplace AI adoption. Executive pressure and vendor hype accelerate deployment, but employees experience AI as something happening to them rather than with them, driving resistance and low adoption.
  2. Three navigation waypoints center organizational strategy: trust, govern, and empower. Organizations must keep employees at the center by avoiding narrow focus on tools or vendor hype.
  3. Governance must enable, not restrict. Intelligent, cross-functional, risk-based controls with guardrails replace hard restrictions, allowing AI agents to safely collaborate with humans under adaptive frameworks.

 

Related research: The Human Compass: Chart Your Course to an AI-Native Workplace

Gartner Keynote: "Lead With Impact: North Star DEX Leaders

Speakers:

Tori Paulman, VP Analyst  

Dan Wilson, VP Analyst

  1. Over 80% of digital workplaces are stuck in low maturity, while CIOs expect transformational outcomes, creating an ambition impossible gap that demands decisive leadership.
  2. An emerging class of north star digital employee experience (DEX) leaders stand out by anchoring on strategies in outcomes: clear value metrics, direct linkage to business results, and sustained executive and stakeholder commitment.
  3. North star DEX leadership requires a mindset shift, structured listening strategy, broader stakeholder engagement and alignment, and outcome-focused value stories that tie DEX investments to measurable business impact.

Related research: Lead With Impact: Becoming a North Star DEX Leader

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      Hundreds of conference sessions were presented each day at the 2026 Gartner Digital Workplace Summit. While we work to develop this year’s agenda, filter to see sessions that align with your role and interests.

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      Monday, 27 April, 2026

      02:30 PM - 03:15 PM BST

      Roundtable: Digital Workplace Costs — Unlocking Hidden Efficiency and Value (Multi-Group)
      Robin Milton-Schonemann, Director Analyst, Gartner
      Digital workplace leaders face ongoing pressure to reduce costs annually and respond to unanticipated and ad hoc savings requests. This is compounded by demands to invest in AI initiatives and improve employee experience. This interactive roundtable explores strategies to reduce the cost of ownership. Hear from others and share experiences on asset optimization to achieve sustainable digital workplace cost optimization. ... Show More Show Less

      02:30 PM - 03:15 PM BST

      Roundtable: How to Choose Between Copilot, ChatGPT, Gemini and Enterprise AI Assistants
      Jason Wong, Distinguished VP Analyst, Gartner
      An abundance of choice exists when it comes to enterprise AI assistants for supporting everyday AI needs. Cloud and SaaS providers offer their own versions that coexist with incumbent services, while best-of-breed AI vendors compete with cutting-edge features. Learn about the key factors that digital workplace leaders should consider in selecting enterprise AI assistants. ... Show More Show Less

      04:00 PM - 04:45 PM BST

      Roundtable: Identifying and Overcoming AI Skill Gaps Throughout the Organization
      Helen Poitevin, Distinguished VP Analyst, Gartner
      Learn about common barriers to AI literacy and skill-building directly from your peers at other midsize organizations across industries. The discussion will focus on the problems associated with low AI literacy, tactics for identifying AI skill gaps, and strategies for building human-centric AI literacy for a future-ready workforce. ... Show More Show Less
      Tuesday, 28 April, 2026

      01:30 PM - 02:15 PM BST

      Roundtable: Should the Digital Workplace Move to Europe?
      Sebastian Kempf, Sr Principal Analyst, Gartner
      Data residency is forcing organizations to consider their digital workplace deployment and pay close attention to where data is stored. Should alternative solutions be utilized or are there ways to adapt current infrastructure? Join this lightly facilitated discussion to share your thoughts and future plans for your digital workplace deployment. Come prepared to share with your peers. ... Show More Show Less

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      “The Gartner Digital Workplace Conference delivered practical, forward-thinking insights that I could immediately apply to improve productivity and collaboration in my organization. I especially valued the balance of strategic vision and real-world case studies, which made complex digital transformation ideas feel actionable. It was a highly worthwhile experience for staying ahead in an evolving workplace landscape.”

      Mark Harchar
      Enterprise Technical Architect, AdventHealth

      Discover what it’s like to experience Gartner Digital Workplace Summit.