Explore 2027 topics

View the 2027 topics for digital workplace leaders and dive into last year’s sessions while we work on the full agenda.

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      Conference Topics at a Glance

      This year's conference theme is Rewire the Digital Workplace for the AI Era. Scale AI responsibly by putting people at the center, enabling productivity, strengthening governance and driving trusted business value. Explore our topics, all developed with this theme in mind.

      Integrating Business and IT Strategies

      Align digital workplace and business strategies, clearly articulate the vision, define outcomes-based metrics, deliver business value to increase strategic impact, and secure support and funding for continued investment.

      Organizational/Culture Change

      Transform the digital workplace operating model by shifting the focus from transactional support to operational excellence, emphasizing experience, value and partnerships. Foster a human-centric approach that prioritizes individual and team development, collaboration and employee enablement.

      Digital Employee Experience

      Leverage analytics, sentiment, automation and advanced techniques to detect and eliminate digital friction that reduces productivity to mitigate the negative impact of DEX on the overall employee experience.
      Look back at 2026 conference sessions

      Conference sessions were presented each day at the 2026 Gartner Digital Workplace Summit. While we work to develop this year’s agenda, filter to see past sessions that align with your role and interests.

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      Monday, 27 April, 2026

      11:00 AM - 11:45 AM BST

      Ask the Analyst: How to Mitigate the Risks of AI Agents?
      Olga Martí, Director Analyst, Gartner
      AI agents are seeing rapid adoption in organizations as their capabilities deliver increasing value. However, they can be a new risk if not deployed securely and without oversight. Bring your questions to this session to learn about tactics to mitigate the risks. ... Show More Show Less

      11:00 AM - 11:30 AM BST

      The Five Principles of Fluid Knowledge for Digital Workplace Leaders
      Tim Nelms, Sr Director Analyst, Gartner
      Poorly curated knowledge swamps our knowledge reservoirs and slows down our ability to create autonomous businesses. Gartner defines five principles to ensure that, enabled by AI, multimodal content is curated and governed and connected to the people that use it via the digital workplace. ... Show More Show Less

      11:45 AM - 12:15 PM BST

      Harnessing Generative AI in the Digital Workplace: Managing Risk and Security With TRiSM
      Craig Porter, Director Analyst, Gartner
      AI presents new risks and requires more than just traditional security controls. Digital workplace leaders should attend this session to understand how to use Gartner's AI TRiSM framework to manage AI trust, risk and security and learn about the vendors that operate in this space. ... Show More Show Less

      02:30 PM - 02:50 PM BST

      Magic Quadrant for SaaS Management Platforms
      SaaS spend-per-employee is growing at a 25% CAGR with up to 30% of licenses unused or underused. Organizations are only aware of 30-50% of the applications that are in use. SaaS management platforms tackle this problem head on by providing capabilities to discover, manage and optimize SaaS application usage and related spend. This session will present the Magic Quadrant for SaaS Management Platforms. ... Show More Show Less

      02:30 PM - 03:15 PM BST

      Roundtable: Digital Workplace Costs — Unlocking Hidden Efficiency and Value (Multi-Group)
      Robin Milton-Schonemann, Director Analyst, Gartner
      Digital workplace leaders face ongoing pressure to reduce costs annually and respond to unanticipated and ad hoc savings requests. This is compounded by demands to invest in AI initiatives and improve employee experience. This interactive roundtable explores strategies to reduce the cost of ownership. Hear from others and share experiences on asset optimization to achieve sustainable digital workplace cost optimization. ... Show More Show Less

      04:00 PM - 04:30 PM BST

      How to Secure and Govern Microsoft 365 Copilot and Agents at Scale
      Olga Martí, Director Analyst, Gartner
      Interest in M365 Copilot continues to grow with 86% of organizations reporting that Copilot adoption is a priority over the next 12 months. However, security and governance concerns continue to block wider deployments and with the addition of Copilot agents that all users can create, organizations need a proactive governance strategy to mitigate risk. Join this session to understand both the best practices and the required tooling to secure and govern M365 Copilot at scale. ... Show More Show Less
      Tuesday, 28 April, 2026

      10:45 AM - 11:15 AM BST

      How to Mitigate the Risks of Agent Sprawl in the Digital Workplace
      Max Goss, Sr Director Analyst, Gartner
      Agent Sprawl — where too many agents are shared freely with little oversight — is becoming a significant challenge in the digital workplace. As major productivity platforms such as Microsoft 365 and Google Workspace enable easier agent creation, organizations should act to keep their users and data safe. Join this session for a deep dive on how to establish the right governance and guardrails to mitigate risk, while allowing the organization to unlock value with safe use of AI agents. ... Show More Show Less

      10:45 AM - 11:15 AM BST

      How to Reduce SaaS Expense and Sprawl With SaaS Management Platforms
      Digital workplace leaders are facing an almost impossible challenge. They must continue to support business growth while also reducing operating expenses. Uncontrolled SaaS application expense drains the organization's budgets and hinders their ability to invest in critical growth enablers. This session presents SaaS management platforms as a critical strategic enabler for success. ... Show More Show Less

      01:30 PM - 02:00 PM BST

      The Trust Factor: Unlocking Generative AI's Full Potential
      Craig Roth, VP Analyst, Gartner
      Generative and agentic AI success isn't just about the tech — it is about trust. Is a lack of confidence between IT, workers, leadership and vendors holding back your initiatives? We'll reveal survey data on the critical role of trust in AI initiatives and give you practical strategies to build trust across your organization. ... Show More Show Less

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      “The Gartner Digital Workplace Conference delivered practical, forward-thinking insights that I could immediately apply to improve productivity and collaboration in my organization. I especially valued the balance of strategic vision and real-world case studies, which made complex digital transformation ideas feel actionable. It was a highly worthwhile experience for staying ahead in an evolving workplace landscape.”

      Mark Harchar
      Enterprise Technical Architect, AdventHealth

      Discover what it’s like to experience Gartner Digital Workplace Summit.

      Frequently asked questions

      Have questions? We’ve got answers.

      At the Gartner Digital Workplace Summit 2027, attendees can network through peer discussions, analyst-led roundtables, solution provider meetings and interactive workshops. Connect with analysts, digital workplace peers and service providers to exchange insights and build valuable industry relationships. View all networking opportunities here.

      The Gartner Digital Workplace Summit 2027 covers key themes like AI, DEX, governance, security, change management, cost optimization and the future of work. Explore conference tracks focused on leadership, adoption, governance and AI—helping digital workplace leaders drive success in a rapidly evolving digital landscape. View the agenda here.

      There are no pre-conference workshops or sessions at the Gartner Digital Workplace Summit 2027. We recommend downloading the Gartner Conference Navigator app to plan your agenda, register for sessions, network with digital workplace professionals and receive conference updates for an optimal event experience. Search “Gartner Conference Navigator” in your app store to get started.

       

      You can customize your Gartner Digital Workplace Summit 2027 agenda using the Gartner Conference Navigator app—filter sessions, build your schedule and register for interactive experiences. Be sure to book workshops, roundtables and Gartner one-on-one meetings in advance, as seating is limited. If a session is listed as “full” or “closed,” arrive 15 minutes early to join the waiting list. Enjoy networking breakfasts, breaks and daily Exhibit Showcase receptions to connect with IT leaders and discover innovative solutions.

       

      Virtual attendance options are not available for the Gartner Digital Workplace Summit 2027. This event is exclusively in-person, providing hands-on networking and live session experiences for all attendees.

      To stay updated on Gartner Digital Workplace Summit announcements and changes, regularly check our official website and subscribe to email updates. This ensures you receive the latest news, schedule changes and important event information directly to your inbox.

      By attending the Gartner Digital Workplace Summit 2027, you’ll gain valuable professional development through analyst-led sessions, hands-on workshops and exposure to the latest digital workplace trends. Connect with industry leaders, enhance your skills and return with actionable strategies to drive your career and organization forward in the ever-evolving world of the digital workplace.