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Tori Paulman
VP Analyst
Gartner
Speaker Topics
- Future of Work
- Digital Workplace Strategy
- Leading Organizational and Cultural Change
- Digital Workplace Leadership and Operating Model
- Generative AI
- Employee Adoption
- Digital Workplace Maturity
- Digital Employee Experience
- Everyday and Generative AI
Speaker Bio
Tori Paulman is a Vice President on Gartner’s CIO Tech & Digital Talent research team, where they help executives navigate the leadership, talent, and cultural shifts essential for success in the AI era. As co-leader of Gartner’s cross-functional Future of Work research community, Tori helps guide research that equips leaders to make future-ready decisions today.
In 2023, Tori launched Gartner’s inaugural Hype Cycle for the Future of Work, spotlighting the most transformative trends reshaping the workplace each year. Since 2022, they have led Gartner’s biannual Digital Worker Survey, the firm’s flagship study offering deep insights into how employees engage with workplace technology.
Tori describes their life’s work as ensuring that humans have an engaging, validating, and supportive experiences with technology, meeting them where they and empowering them to unlock their goals.
Top Issues I Help Clients Address:
- Developing an AI-ready workforce that achieves breakthrough productivity
- Maximizing the return-on-employee through human-centric AI strategies
- Strengthening experience through quantitative and qualitative listening
- Attracting and retaining top talent with a digital employee value proposition
- Activating workforce ambition to adopt AI and other emerging technologies
- Driving workforce transformation through future-of-work strategies
- Accelerating leadership impact with AI-driven insights and automation
- Shaping digital workplace innovation to enhance collaboration and productivity
- Advising executives on Gartner’s top strategic technology trends
Years of Experience:- 2021 beginning at Gartner- 25 years in IT industry- 7 Years Financial Services- 7 Years Entertainment- 6 Years Retail- 5 Years Professional Services for Non-Profit and Higher - 1 Year Software Development, specifically BPM
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In 2023, Tori launched Gartner’s inaugural Hype Cycle for the Future of Work, spotlighting the most transformative trends reshaping the workplace each year. Since 2022, they have led Gartner’s biannual Digital Worker Survey, the firm’s flagship study offering deep insights into how employees engage with workplace technology.
Tori describes their life’s work as ensuring that humans have an engaging, validating, and supportive experiences with technology, meeting them where they and empowering them to unlock their goals.
Top Issues I Help Clients Address:
- Developing an AI-ready workforce that achieves breakthrough productivity
- Maximizing the return-on-employee through human-centric AI strategies
- Strengthening experience through quantitative and qualitative listening
- Attracting and retaining top talent with a digital employee value proposition
- Activating workforce ambition to adopt AI and other emerging technologies
- Driving workforce transformation through future-of-work strategies
- Accelerating leadership impact with AI-driven insights and automation
- Shaping digital workplace innovation to enhance collaboration and productivity
- Advising executives on Gartner’s top strategic technology trends
Years of Experience:- 2021 beginning at Gartner- 25 years in IT industry- 7 Years Financial Services- 7 Years Entertainment- 6 Years Retail- 5 Years Professional Services for Non-Profit and Higher - 1 Year Software Development, specifically BPM
Sessions
Monday, 27 April, 2026 11:00 AM - 11:30 AM BST
5 Unexpected Trends Undermining AI Value Realization
Tori Paulman,
VP Analyst, Gartner
Despite soaring investments in GenAI, most organizations are struggling to translate promise into productivity. This session will reveal the five most unexpected trends uncovered in Gartner's proprietary surveys that are silently eroding business value. CIOs will gain insights into these silent barriers and, more importantly, actionable strategies to overcome them.
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Tuesday, 28 April, 2026 09:15 AM - 10:00 AM BST
Gartner Keynote: Lead With Impact: North Star DEX Leaders
Tori Paulman,
VP Analyst, Gartner
Dan Wilson,
VP Analyst, Gartner
Step into the future of DEX and Digital Workplace leadership with Gartner Vice President Analysts Tori Paulman and Dan Wilson. In this forward-looking keynote, discover the four, essential qualities that define North Star DEX leaders: empathy, promise, outcomes, and a DEX leadership mindset. Learn from real-world examples and industry trailblazers as you explore how to set your DEX ambition, foster trusted business partnerships, and craft a strategic unified DEX vision that elevates your role in delivering better business outcomes. You will leave this keynote ready to chart your path to become the DEX leader of tomorrow.
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Tuesday, 28 April, 2026 04:00 PM - 04:30 PM BST
Unleashing Workforce Ambition: A Playbook for Driving Transformational AI Value
Tori Paulman,
VP Analyst, Gartner
No organization has ever trained their way to transformation. Facing mounting pressure to deliver measurable ROI on AI investments and accelerate innovation, digital workplace leaders are discovering the hard way that innovation is sparked, not taught. This session reveals how leading organizations are unlocking breakthrough business value from AI by eliminating ambivalence, building boldness and democratizing access to AI.
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