All 2025 Conference Sessions

Gartner dives deep into key topics for infrastructure, operations and cloud leaders around hybrid cloud, AI, leadership, cost & value, data centers and more to help you address your organization's mission-critical challenges.

2025 Conference Theme

Deliver Today. Transform Tomorrow.

Your organization’s future relies on agility, resilience, and innovation—while staying secure and efficient. As the skills gap grows, lead your team in adopting AI, mastering cloud cost optimization, and building resilient, secure, sustainable infrastructure.

Explore our conference sessions below, all developed with this theme in mind.

Hear from Gartner experts as they describe the Gartner IT Infrastructure, Operations & Cloud Strategies Conference in one word. 
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There are hundreds of sessions happening each day. Filter to see sessions that align with your role and interests. After registering for the conference, craft your agenda and book priority sessions — all through Conference Navigator.

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Monday, 17 November, 2025

09:30 AM - 10:15 AM GMT

Gartner Opening Keynote: Navigating the Hype: Strategic Roadmap to I&O Success
Paul Delory, VP Analyst, Gartner
Autumn Stanish, Director Analyst, Gartner
Agentic AI is a fundamental shift for I&O, demanding new operational paradigms like cloud once did. This keynote will explore concrete agentic AI application for I&O, emphasizing the needs for resilient infrastructure, automation and governance to navigate this shift. A focus on Continuous Operations will show how adopting mature techniques from tech leaders can ensue relentless innovation and operational stability. Get equipped with a roadmap to a new I&O operating model, highlighting effective patterns for behavior and operating practices to lead in the next era of I&O. ... Show More Show Less

11:00 AM - 11:30 AM GMT

Emerging Use Cases of Agentic AI in I&O
Alessandro Galimberti, Sr Director Analyst, Gartner
Agentic AI will transform I&O by autonomously handling tasks like resource allocation, security and system optimization. It predicts and resolves issues in real time, cutting downtime and reducing human errors. Automating routine processes and adapting to complex environments, agentic AI boosts efficiency, scalability and resilience, enabling IT teams to focus on innovation and strategic growth. ... Show More Show Less

11:00 AM - 11:20 AM GMT

Magic Quadrant for AI Applications in IT Service Management
Mark Cleary, Sr Director Analyst, Gartner
AI applications in IT service management are tools that use AI to augment and extend ITSM workflows, offering intelligent advice and actions for I&O leaders and their IT support teams. This session will provide valuable market insights and guidance on critical capabilities that can be leveraged to optimize service desk practices. ... Show More Show Less

11:00 AM - 11:30 AM GMT

Top Technology Trends Shaping the Future of AI Infrastructure Strategy Development
Chirag Dekate, VP Analyst, Gartner
Explore five technology trends poised to redefine your AI infrastructure strategy. This session equips I&O leaders with insights to anticipate change, align investments and future-proof their architecture — ensuring their infrastructure strategy is ready to support the evolving AI demands and deliver a competitive advantage. ... Show More Show Less

12:45 PM - 01:15 PM GMT

Leadership Vision 2026 Infrastructure and Operations
Nathan Hill, Distinguished VP Analyst, Gartner
This session will focus on the key challenges and trends impacting infrastructure and operations, and what leadership actions will generate success in 2026 and beyond. We will address how you must work with leaders, stakeholders, and customers to understand the relative business value of the services your team delivers today or could deliver, going forward. I&O leaders should use these insights to enhance their strategic vision, delivery programs and prioritize services. ... Show More Show Less

01:30 PM - 02:00 PM GMT

AI Use Cases for IT Support That Will Transform Your IT Service Desk
Mark Cleary, Sr Director Analyst, Gartner
Identify the AI use cases relevant to IT support in infrastructure and operations and reveal which of these will transform tomorrow. I&O leaders can use this information to identify the best AI for ITSM use cases for their IT service desk organizations, based on use case feasibility and business value. ... Show More Show Less
Tuesday, 18 November, 2025

10:30 AM - 11:00 AM GMT

Get Ready for the Agent-Centric Future of I&O
Roger Williams, VP Analyst, Gartner
Agentic AI promises transformation, as well as challenges to the management of IT infrastructure and operations. This session outlines key actions I&O leaders must take to reimagine their infrastructures, I&O operating models and information about the overall environment in order for AI agents to provide maximum value to their organization. ... Show More Show Less

12:15 PM - 12:45 PM GMT

Pragmatic AI Infrastructure: Strategy for Scalable Real-World AI Deployment
Chirag Dekate, VP Analyst, Gartner
Discover a pragmatic approach to build AI supercomputing infrastructure that balances cost, scalability and speed. This session delivers actionable strategies for I&O leaders to design and deploy AI ready environments — focusing on architecture, resource planning and real-world execution to drive AI outcomes. ... Show More Show Less

02:00 PM - 02:30 PM GMT

Beyond the Black Box: Strategies for AI Observability
Martin Caren, Director Analyst, Gartner
I&O leaders aiming to implement or currently deploying generative AI face significant challenges concerning its reliability and trustworthiness. AI observability offers a structured approach to address these issues through five key principles. Building trust can ideally begin with creating a testable layer for generated outputs, to ensure transparency as well as mitigating risks of false content. ... Show More Show Less

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“The Gartner conference provided some excellent resources. I’ve learned so much. I especially enjoyed the session regarding training staff and encouraging them to partake in training.”

Infrastructure Supervisor, OSHPD

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