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Andrés Sánchez
Global Customer Experience Program Manager
Motorola Solutions
Speaker Topics
- Customer Experience
Speaker Bio
Andres Sanchez stands as a pivotal figure at Motorola Solutions, where he fulfills the role of Global Customer Experience Program Manager with a mix of strategic insight and operational expertise. His comprehensive strategy and hands-on involvement in high-impact Customer Experience initiatives have been instrumental in elevating the company's approach for customer-centricity.
Coming from a background in Finance, Supply Chain, and Customer Master Data, and a proven track record of managing large teams, Andres has cultivated a multifaceted understanding of the business landscape, which allows him to approach Customer Experience with a unique blend of precision and creativity.
Under Andres' program management, Motorola Solutions' Customer Experience initiatives are orchestrated to ensure that projects are aligned with the broader customer satisfaction goals. Andres' adeptness at program management has not only streamlined processes but also fostered a culture of collaboration that is crucial for the complex, cross-departmental efforts required to boost the company's Customer Experience.
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Coming from a background in Finance, Supply Chain, and Customer Master Data, and a proven track record of managing large teams, Andres has cultivated a multifaceted understanding of the business landscape, which allows him to approach Customer Experience with a unique blend of precision and creativity.
Under Andres' program management, Motorola Solutions' Customer Experience initiatives are orchestrated to ensure that projects are aligned with the broader customer satisfaction goals. Andres' adeptness at program management has not only streamlined processes but also fostered a culture of collaboration that is crucial for the complex, cross-departmental efforts required to boost the company's Customer Experience.
Session
Tuesday, 20 May, 2025 10:15 AM - 10:45 AM CEST
Executive Story: Motorola Solutions' Journey Towards Total Customer Experience
Andrés Sánchez,
Global Customer Experience Program Manager, Motorola Solutions
Join this session to learn how Motorola Solutions ignited a new customer-centric journey toward “Total Experience”. You’ll hear how the Motorola team worked through many steps to gain buy-in from key stakeholders, identified critical focus areas, and successfully gained support from senior business leaders to allocate resources to develop customer personas and journey maps. The team has persevered through initial challenges by unifying its mindset and has developed a series of innovative solutions. As implementation begins, they are discovering that customer enhancements are benefiting employee experience just as much as customer experience and validating the initial belief that Total Experience was the optimal path forward.
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