Mark Margevicius is a vice president and research director in Gartner Research, where his research covers Infrastructure and Operations Leadership, skills development, organizational measurement, IT Score for I&O, operating models, strategy creation, organizational structures, technical debt, and organizational maturity. He helps Heads of I&O and I&O Leaders in all facets of their operating model. In addition, Mr. Margevicius covers DevOps and helping customers move from Project-based initiatives to Product-based initiatives. He is also knowledgeable in the areas of Desktop Virtualization, VDI, desktop as a service (DaaS), server based computing (SBC), end user computing trends, and client computing architectures. Common client inquiry questions (but not limited to) include :

"What skills are needed in my I&O team?"
"How should I staff for cloud operations?"
"How does my team compare to other organizations?"
"What are the best ways to manage and reduce technical debt?"
"How do I measure my I&O team?
"What org structure makes sense today?"
"How can I be a better leader for my team?"
"How do I change the culture within my I&O team?"
"How do I make I&O more strategic to the business?"
"How do I engage with my internal clients/customers?"
"What are the key skill competenncies (beyond technical) that drive I&O success?"
"How does DaaS compare to VDI?"
"What are the key considerations when evaluating client computing/end user computing architectures?"
"What are the key considerations when evaluating DaaS?"
"Does moving from Projects to Products make sense for my organization?"
"How can I successfully support DevOps initiatives?"
"How do I initiate Infrastructure Platform Engineering (IPE) in I&O?"
"What are the best ways to support the CIO and other IT leaders?"
"How do I change the perception of I&O from being viewed as a cost to one of value?"
"How can my I&O organization embrace AI?"
"How can I support organizational digital transformation efforts?"