All 2026 Conference Sessions

Gartner Digital Workplace Summit 2026 dives deep into key topics for digital workplace around AI and more to help you address your organization’s mission-critical challenges.

2026 Conference Theme

Elevating Human Potential in an AI-Native Workplace

Generative and agentic AI are shifting from pilots to widespread adoption. To seize these opportunities, organizations must evolve. Digital workplace leaders who foster growth, governance, data quality, and AI skills will empower their teams and drive success in the AI era.

Explore our conference sessions below, all developed with this theme in mind.

Get a sneak peek at the mission-critical priorities shaping the future — and dive deeper into these insights live at Gartner Digital Workplace Summit 2026.
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Monday, March 23, 2026

09:30 AM - 10:15 AM PDT

The Human Compass: Chart Your Course to an AI Native Workplace
Erin Pierre, Sr Principal Analyst, Gartner
Max Goss, Sr Director Analyst, Gartner
Your organization is on a journey that requires more than just speed, it demands a clear sense of direction. A journey to elevate human potential in an AI-native workplace. To do this, organizations must stop just chasing tools and vendor hype and instead empower their employees to thrive in this new world. To do this the Digital workplace leader must focus on four key areas: Foundations, Trust, Empowerment and Imagination. Join us as we re-map the digital workplace to enable leaders and employees to thrive in the AI native era. ... Show More Show Less

11:00 AM - 11:30 AM PDT

When and how will AI Agents disrupt Digital Workplace IT Operations and Support?
Stuart Downes, VP Analyst, Gartner
Unlock agentic AI’s power for digital workplace operations. This session helps leaders identify high-impact autonomous use cases, cut through vendor hype, implement governance and reskill teams — boosting efficiency, enabling proactive support, and safely transforming employee-IT interactions. ... Show More Show Less

11:00 AM - 11:30 AM PDT

Gartner's Top Predicts Impacting Digital Workplace
Joe Mariano, Sr Director Analyst, Gartner
Every year, Gartner releases its top 10 predictions that will be potentially impactful across all of IT. For 2026, many of the predictions can have a direct influence on the direction and future of your digital workplace. Join a Gartner analyst as they highlight specific predictions and provide strategies for how to prepare for the future of work. ... Show More Show Less

11:00 AM - 11:30 AM PDT

The Trust Factor: Unlocking Generative AI's Full Potential
Craig Roth, VP Analyst, Gartner
Generative and agentic AI success isn't just about the tech — it is about trust. Is a lack of confidence between IT, workers, leadership and vendors holding back your initiatives? We'll reveal survey data on the critical role of trust in AI initiatives and give you practical strategies to build trust across your organization. ... Show More Show Less

11:00 AM - 11:20 AM PDT

Navigating the Digital Adoption Platform (DAP) Market
Melissa Hilbert, VP Analyst, Gartner
Navigating the digital adoption platform (DAP) market requires buyers to make critical decisions about which solutions best align with their organizational goals—especially as AI transforms the landscape. Discover how DAPs, GenAI, and agents simplify workflows, boost engagement, and drive business results. See real-world stories and features, and gain actionable strategies for a smarter, more adaptive digital workplace. ... Show More Show Less

11:00 AM - 11:30 AM PDT

How to Overcome Stakeholder Biases That Hinder Technology Adoption
Cynthia Phillips, Sr Director Analyst, Gartner
If the success of your digital workplace strategy hinges on stakeholder buy-in, it's time to supercharge your engagement skills. That means honing your ability to forecast thinking patterns and effectively counter biases. Learn how to get ahead of the common patterns that distort stakeholder thinking, resolve them when they surface during meetings and promote more rationale thinking for sustained adoption. ... Show More Show Less

11:00 AM - 11:45 AM PDT

Ask the Expert: Ask the Keynote Team
Erin Pierre, Sr Principal Analyst, Gartner
Rachel O'Farrell, Director Analyst, Gartner
Join the Gartner Day 1 Keynote team right after the Keynote to discuss the topic further, as well as have a chance to ask questions and get answers to your top take-aways from the Keynote. Show Less

11:00 AM - 11:20 AM PDT

Magic Quadrant for Outsourced Digital Workplace Services
Karl Rosander, Sr Director Analyst, Gartner
This session will walk clients through the latest Magic Quadrant for Outsourced Digital Workplace Services. We will review the priorities we hear from clients when buying digital workplace services and how the vendors are addressing these priorities. We will talk about AI capabilities, experience management & XLAs, and industry-specific solutions these providers bring from each quadrant. ... Show More Show Less

11:00 AM - 12:30 PM PDT

Workshop: Develop Your Strategy for High-Value GenAI Business Productivity Use Cases
Adam Preset, VP Analyst, Gartner
Organizations are assessing generative AI, but IT struggles to work with the business to prioritize use cases and improve productivity during pilots. How can you jump-start discussions with business stakeholders about experiments with generative AI that will create value? Join this workshop to shape or extend your strategy for deploying everyday AI in a way that will drive real results. ... Show More Show Less

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“The topics covered in the sessions are instrumental in shaping my strategy for the next three years. The networking opportunities have been incredibly useful, allowing me to hear directly from peers about how they are solving common problems.”

Christian Perez
Director, Enterprise Collaboration, Flex

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