All 2026 Conference Sessions

Gartner Digital Workplace Summit 2026 dives deep into key topics for digital workplace around AI and more to help you address your organization’s mission-critical challenges.

2026 Conference Theme

Elevating Human Potential in an AI-Native Workplace

Generative and agentic AI are shifting from pilots to widespread adoption. To seize these opportunities, organizations must evolve. Digital workplace leaders who foster growth, governance, data quality, and AI skills will empower their teams and drive success in the AI era.

Explore our conference sessions below, all developed with this theme in mind.

Get a sneak peek at the mission-critical priorities shaping the future — and dive deeper into these insights live at Gartner Digital Workplace Summit 2026.
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There are hundreds of sessions happening each day. Filter to see sessions that align with your role and interests. After registering for the conference, craft your agenda and book priority sessions — all through Conference Navigator.

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Monday, March 23, 2026

11:00 AM - 11:20 AM PDT

Magic Quadrant for Outsourced Digital Workplace Services
Karl Rosander, Sr Director Analyst, Gartner
This session will walk clients through the latest Magic Quadrant for Outsourced Digital Workplace Services. We will review the priorities we hear from clients when buying digital workplace services and how the vendors are addressing these priorities. We will talk about AI capabilities, experience management & XLAs, and industry-specific solutions these providers bring from each quadrant. ... Show More Show Less

11:00 AM - 12:30 PM PDT

Workshop: Develop Your Strategy for High-Value GenAI Business Productivity Use Cases
Adam Preset, VP Analyst, Gartner
Organizations are assessing generative AI, but IT struggles to work with the business to prioritize use cases and improve productivity during pilots. How can you jump-start discussions with business stakeholders about experiments with generative AI that will create value? Join this workshop to shape or extend your strategy for deploying everyday AI in a way that will drive real results. ... Show More Show Less

11:00 AM - 11:30 AM PDT

Benchmarking Digital Workplace Maturity in 2026
Dan Wilson, VP Analyst, Gartner
End-user services and digital workplace leaders often ask how their maturity compares to others, how to secure funding, and how to prioritize investments. This session will review the Gartner digital workplace maturity model and provide insights from our continuously growing dataset of client-submitted maturity assessments and client interactions.
This session will also be repeated on day two. ... Show More Show Less

02:30 PM - 03:30 PM PDT

Contract Negotiation Clinic: ODWS Contracting Best Practices
Karl Rosander, Sr Director Analyst, Gartner
Many organizations are currently renewing contracts or considering outsourcing their end-user support for the first time. As they navigate this process, there is a growing focus on how to achieve greater value and foster innovation from their ODWS providers. This clinic will help clients understand industry best practices before entering into long-term agreements for service desk operations, end-user device support and digital workplace consulting. ... Show More Show Less

04:00 PM - 04:30 PM PDT

How to Enhance Psychological Safety in the Digital Workplace
Shanna Grafeld, Sr Principal Analyst, Gartner
Discover actionable strategies to foster an inclusive and innovative environment where employees feel empowered to share ideas and take risks. Learn how psychological safety can drive higher performance, innovation and team cohesion in your organization. Don’t miss this opportunity to empower your workforce and lead with confidence in the digital age. ... Show More Show Less
Tuesday, March 24, 2026

12:00 PM - 12:45 PM PDT

Ask the Expert: Drive Valuable IT Services Outcomes With a Standardized XLA Framework
Karl Rosander, Sr Director Analyst, Gartner
Organizations value experience over transactional performance from IT services to increase employee engagement and productivity. Yet, they struggle with misconceptions and differing structures when crafting experience-level agreements. This session gives Digital Workplace Leaders a standard XLA framework for ODWS services. ... Show More Show Less

12:00 PM - 12:45 PM PDT

Roundtable: Success Stories on Digital Employee Experience and Digital Workplace
Autumn Stanish, Director Analyst, Gartner
Share and learn from your peers as we discuss digital workplace and digital employee experience hacks, tips and tricks, ideas, innovations, best practices, and success stories based on real-world environments and examples. Join this session to learn more and ask questions. ... Show More Show Less

12:00 PM - 12:30 PM PDT

Use the Digital Workplace Applications Strategic Roadmap to Reach the Future You Want
Adam Preset, VP Analyst, Gartner
How do you make a plan for your digital workplace when so much is changing so fast? To reach your digital transformation objectives, IT has to work with business leaders on a plan flexible enough to meet your next challenges no matter what complexities or uncertainties arise. Join this session to learn about Gartner's digital workplace applications strategic roadmap and how it can set the direction for success. ... Show More Show Less

02:00 PM - 02:30 PM PDT

The 4 Factors Digital Workplace Leaders Must Know to Keep PACE With AI
Erin Pierre, Sr Principal Analyst, Gartner
As AI continues to evolve, it can feel impossible for digital workplace leaders to keep up with the constant changes. This session will show digital workplace leaders how to use the acronym of planning, adoption, communication and enablement (PACE) to keep up to date with the changes in the AI space, drive adoption among their teams, and enable the business. ... Show More Show Less

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“The topics covered in the sessions are instrumental in shaping my strategy for the next three years. The networking opportunities have been incredibly useful, allowing me to hear directly from peers about how they are solving common problems.”

Christian Perez
Director, Enterprise Collaboration, Flex

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