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Dan Wilson
VP Analyst
Gartner
Speaker Topics
- Digital Workplace Leadership and Operating Model
- Leading Organizational and Cultural Change
- Digital Workplace Maturity
- Outcomes, Metrics and Workstyle Analytics
- Digital Employee Experience
Speaker Bio
Dan helps clients improve the digital employee experience (DEX) through research on several markets of digital workplace technology management tools. These include DEX tools, SaaS management platforms (SMP), and M365/Office Productivity Governance Tools.
Dan also leads the research that helps clients assess digital workplace maturity and align that with their leadership's ambition. With this knowledge, we can build a roadmap that prioritizes investments to achieve their mission critical priorities. Advancing maturity often requires changes to the charter or remit, organization structure, job descriptions, processes, metrics and management tools. Dan covers them all.
Additional research areas include employee enablement to drive adoption and workforce digital dexterity, managing Microsoft 365, Microsoft 365 Copilot, Windows 11 and more.
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Dan also leads the research that helps clients assess digital workplace maturity and align that with their leadership's ambition. With this knowledge, we can build a roadmap that prioritizes investments to achieve their mission critical priorities. Advancing maturity often requires changes to the charter or remit, organization structure, job descriptions, processes, metrics and management tools. Dan covers them all.
Additional research areas include employee enablement to drive adoption and workforce digital dexterity, managing Microsoft 365, Microsoft 365 Copilot, Windows 11 and more.
Sessions
Monday, March 23, 2026 11:00 AM - 11:30 AM PDT
Benchmarking Digital Workplace Maturity in 2026
Dan Wilson,
VP Analyst, Gartner
End-user services and digital workplace leaders often ask how their maturity compares to others, how to secure funding, and how to prioritize investments. This session will review the Gartner digital workplace maturity model and provide insights from our continuously growing dataset of client-submitted maturity assessments and client interactions.
This session will also be repeated on day two. ... Show More Show Less
This session will also be repeated on day two. ... Show More Show Less
Monday, March 23, 2026 04:00 PM - 04:30 PM PDT
Overcome Digital Friction With a DEX Management Office
Dan Wilson,
VP Analyst, Gartner
Fragmented technology ecosystems, inconsistent workflows and low technology adoption create digital friction that erodes workforce productivity. This session offers a blueprint on how to establish a collaborative digital employee experience management office.
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