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Max Goss
Sr Director Analyst
Gartner
Speaker Topics
- Digital Workplace Strategy
- Leading Organizational and Cultural Change
- Digital Workplace Leadership and Operating Model
- Digital Workplace Maturity
- Digital Workplace Governance
- Digital Employee Experience
- AI Trust Risk and Security Mgmt (TRiSM)
- Digital Adoption, Skills and Employee Enablement
- Agentic AI
- Everyday and Generative AI
Speaker Bio
Max Goss is a Senior Research Director in the Gartner Enterprise Applications team. Mr. Goss specializes in the Microsoft cloud technologies including Microsoft 365 Copilot, Copilot Studio, SharePoint, Teams and the Microsoft Power Platform. He also has considerable expertise in Generative AI governance, adoption and change management outside of the Microsoft stack, including AI agent governance. The topics he currently focuses on include Microsoft 365 and Copilot governance, Generative AI governance, implementation and adoption and digital workplace operations and organizational structures. Mr. Goss has a strong focus on information governance and has a keen understanding of the capabilities available in Microsoft 365 and can offer best practice advice on how organization should implement them.
Over the past year, Mr. Goss has carried out in-depth research on Copilot for Microsoft 365 and he has published several papers and spoken at several conferences abouts its risks and opportunities.
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Over the past year, Mr. Goss has carried out in-depth research on Copilot for Microsoft 365 and he has published several papers and spoken at several conferences abouts its risks and opportunities.
Sessions
Monday, March 23, 2026 11:00 AM - 11:45 AM PDT
Ask the Expert: Ask the Keynote Team
Erin Pierre,
Sr Principal Analyst, Gartner
Max Goss,
Sr Director Analyst, Gartner
Join the Gartner Day 1 Keynote team right after the Keynote to discuss the topic further, as well as have a chance to ask questions and get answers to your top take-aways from the Keynote.
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Tuesday, March 24, 2026 10:30 AM - 11:00 AM PDT
How to Establish a Responsible AI Culture
Max Goss,
Sr Director Analyst, Gartner
As many organizations forge ahead with their AI adoption, a key element is often missing — how to educate employees on using AI safely? Responsible AI will become just as important as cyber security, and the digital workplace leader will have a key role in building a responsible AI culture and upskilling employees. Join this session to understand the key components and how to implement responsible AI the Digital Workplace.
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Tuesday, March 24, 2026 02:00 PM - 02:30 PM PDT
Assessing the Impact of Generative and Agentic AI In the Digital Workplace
Max Goss,
Sr Director Analyst, Gartner
As more digital workplace vendors push their generative and agentic AI features, it is becoming increasingly difficult for leaders to distinguish fact from fiction. This session uses data from Gartner's comprehensive study on the impact of generative and agentic AI to help digital workplace leaders cut through the hype and understand how to build an effective AI strategy for the workplace.
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