Rachel O'Farrell is a research analyst in Gartner's enterprise applications technology team. She covers the development and enhancement of document management strategy and solutions including information governance, records and information management, and vendor evaluation and selection.

She has a deep understanding of document management operating models, accountability framework, change management, document retention, classification, taxonomies, and compliance, as well as information governance policy, framework and operating procedures.

Advising on strategy and governance allows Rachel to assist in ensuring investment takes into account both end-user and operational requirements as well as targeting optimal information governance maturity levels.