Experience the difference. Meet your peers, talk with experts, build your network and turn insights into action.
Tori Paulman
VP Analyst
Gartner
Speaker Topics
- Digital Workplace, End-user Services
- Generative AI, Agentic AI and AI
- Skills, Training and Workforce Development
- Leadership, Organizational and Cultural Change
Speaker Bio
Tori Paulman is a Vice President on Gartner’s CIO Tech & Digital Talent research team, where they help executives navigate the leadership, talent, and cultural shifts essential for success in the AI era. As co-leader of Gartner’s cross-functional Future of Work research community, Tori helps guide research that equips leaders to make future-ready decisions today.
In 2023, Tori launched Gartner’s inaugural Hype Cycle for the Future of Work, spotlighting the most transformative trends reshaping the workplace each year. Since 2022, they have led Gartner’s biannual Digital Worker Survey, the firm’s flagship study offering deep insights into how employees engage with workplace technology.
Tori describes their life’s work as ensuring that humans have an engaging, validating, and supportive experiences with technology, meeting them where they and empowering them to unlock their goals.
Top Issues I Help Clients Address:
- Developing an AI-ready workforce that achieves breakthrough productivity
- Maximizing the return-on-employee through human-centric AI strategies
- Strengthening experience through quantitative and qualitative listening
- Attracting and retaining top talent with a digital employee value proposition
- Activating workforce ambition to adopt AI and other emerging technologies
- Driving workforce transformation through future-of-work strategies
- Accelerating leadership impact with AI-driven insights and automation
- Shaping digital workplace innovation to enhance collaboration and productivity
- Advising executives on Gartner’s top strategic technology trends
Years of Experience:- 2021 beginning at Gartner- 25 years in IT industry- 7 Years Financial Services- 7 Years Entertainment- 6 Years Retail- 5 Years Professional Services for Non-Profit and Higher - 1 Year Software Development, specifically BPM
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In 2023, Tori launched Gartner’s inaugural Hype Cycle for the Future of Work, spotlighting the most transformative trends reshaping the workplace each year. Since 2022, they have led Gartner’s biannual Digital Worker Survey, the firm’s flagship study offering deep insights into how employees engage with workplace technology.
Tori describes their life’s work as ensuring that humans have an engaging, validating, and supportive experiences with technology, meeting them where they and empowering them to unlock their goals.
Top Issues I Help Clients Address:
- Developing an AI-ready workforce that achieves breakthrough productivity
- Maximizing the return-on-employee through human-centric AI strategies
- Strengthening experience through quantitative and qualitative listening
- Attracting and retaining top talent with a digital employee value proposition
- Activating workforce ambition to adopt AI and other emerging technologies
- Driving workforce transformation through future-of-work strategies
- Accelerating leadership impact with AI-driven insights and automation
- Shaping digital workplace innovation to enhance collaboration and productivity
- Advising executives on Gartner’s top strategic technology trends
Years of Experience:- 2021 beginning at Gartner- 25 years in IT industry- 7 Years Financial Services- 7 Years Entertainment- 6 Years Retail- 5 Years Professional Services for Non-Profit and Higher - 1 Year Software Development, specifically BPM
Sessions
Tuesday, December 09, 2025 11:00 AM - 11:30 AM PST
Key Trends in Digital Employee Experience You Can't Ignore
Tori Paulman,
VP Analyst, Gartner
Organizations are grappling with an ever widening gap between IT spend and worker productivity which is worsening in the age of AI. This session will illuminate the top three digital employee experience trends threatening return on investment. Drawing from a comprehensive analysis of digital worker sentiments spanning from 2016 to the present, this session promises to equip you with the knowledge to navigate and thrive in 2025.
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Tuesday, December 09, 2025 04:00 PM - 04:30 PM PST
Win Support for Your Initiatives by Mastering the Art of Storytelling
Tori Paulman,
VP Analyst, Gartner
Effective storytelling is crucial for gaining buy-in from peers, employees, and executives alike, but leaders often struggle to create concise, consistent and clear communications about their initiatives. Join this session to learn three rules that will virtually captivate and inspire action: 1) characters above all, 2) don't lose the beat and 3) titrate conflict.
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Wednesday, December 10, 2025 02:00 PM - 02:30 PM PST
Four Generative AI Skills to Master in 2025
Tori Paulman,
VP Analyst, Gartner
In a world where technological advancements shape business success, this session will empower I&O leaders to drive the workforce digitally, the way their peers expect. Uncover the four essential GenAI skills: use case identification, tech fluency, prompt engineering and results discernment. Discover how to leverage quick wins and an experiential learning framework to accelerate skill building and achieve rapid results.
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Thursday, December 11, 2025 09:00 AM - 09:45 AM PST
Gartner Keynote: Lighthouse Leaders Cultivate Human Success
Tori Paulman,
VP Analyst, Gartner
In an era of relentless change and uncertainty, your greatest leadership asset isn’t technology — it’s your ability to be a clear, steady signal that cultivates human potential. This keynote will show you how to lead like a lighthouse: not by controlling the storm, but by empowering your teams to navigate it with confidence, curiosity, and resilience.
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