Speaker Bio
Tori Paulman is a Vice President Analyst who advises clients on the leadership of digital employee experience (DEX) and digital workplace strategies, the workplace experience application market, employee experience journey mapping, and strategies for successful hybrid teams. They focus on helping executives and their teams with the leadership, talent and cultural shifts needed to succeed today and in the future of work. Tori co-leads Gartner's cross functional team researching the "Future of Work" for executive leaders. In addition, Tori leads the biannual digital worker survey, now in its 6th iteration, this survey is Gartner's signature view on workers experiences and sentiment on technology used for work.
Top Challenges I Help Clients Address:
Boosting employee productivity & well-being via human-centricity
Improving outcomes by reducing time to competency and productivity
Implementing the future of hybrid work to drive talent and business outcomes
Optimizing the value of workers with technology, analytics, and automation
Maximize return-on-employee by developing an employee experience strategy
Advising executive on best practices for experience journey mapping
Tori describes their life's mission to ensure that humans have a validating, supportive, and engaging experience with technology, by meeting them where they are today and unlocking experiences that allow them to achieve their wildest goals.
Years of Experience:- 2021 beginning at Gartner- 25 years in IT industry- 7 Years Financial Services- 7 Years Entertainment- 6 Years Retail- 5 Years Professional Services for Non-Profit and Higher - 1 Year Software Development, specifically BPM
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Sessions
Tuesday, December 09, 2025
11:00 AM - 11:30 AM PST
Key Trends in Digital Employee Experience You Can't Ignore
Tori Paulman,
VP Analyst, Gartner
Organizations are grappling with an ever widening gap between IT spend and worker productivity which is worsening in the age of AI. This session will illuminate the top three digital employee experience trends threatening return on investment. Drawing from a comprehensive analysis of digital worker sentiments spanning from 2016 to the present, this session promises to equip you with the knowledge to navigate and thrive in 2025.
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Tuesday, December 09, 2025
04:00 PM - 04:30 PM PST
Win Support for Your Initiatives by Mastering the Art of Storytelling
Tori Paulman,
VP Analyst, Gartner
Effective storytelling is crucial for gaining buy-in from peers, employees, and executives alike, but leaders often struggle to create concise, consistent and clear communications about their initiatives. Join this session to learn three rules that will virtually captivate and inspire action: 1) characters above all, 2) don't lose the beat and 3) titrate conflict.
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Wednesday, December 10, 2025
02:00 PM - 02:30 PM PST
Four Generative AI Skills to Master in 2025
Tori Paulman,
VP Analyst, Gartner
In a world where technological advancements shape business success, this session will empower I&O leaders to drive the workforce digitally, the way their peers expect. Uncover the four essential GenAI skills: use case identification, tech fluency, prompt engineering and results discernment. Discover how to leverage quick wins and an experiential learning framework to accelerate skill building and achieve rapid results.
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Thursday, December 11, 2025
09:00 AM - 09:45 AM PST
Gartner Keynote: Lighthouse Leaders Cultivate Human Success
Shawn Murphy,
Sr Director Analyst, Gartner
Tori Paulman,
VP Analyst, Gartner
In an era of relentless change and uncertainty, your greatest leadership asset isn’t technology — it’s your ability to be a clear, steady signal that cultivates human potential. This keynote will show you how to lead like a lighthouse: not by controlling the storm, but by empowering your teams to navigate it with confidence, curiosity, and resilience.
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