When communicating with non-technical leadership at your organization, which metrics do you find most effective in demonstrating IT’s business value?

KPIs, Metrics & Reporting Internal CXO Relationships

Cost savings14%

Revenue growth38%

Improved productivity27%

Better customer experience12%

Reduced risk5%

Something else - please share in comments4%

78 PARTICIPANTS

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Group CIO in Energy and Utilities8 days ago

I selected others which should be ALL THE ABOVE!

VP of Digital Technology8 months ago

All of the above plus using the strategic service portfolio approach from Gartner to determine what services the business consumes and whether those services meet customer expectations in terms of cost, quality, and improved business outcome.

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no title8 months ago

Dalen -<br>Mostly agree. I believe all of them except I struggle with 'Revenue Growth'. By doing the others, we indirectly enable it, but as for direct impact, to date I have not came up with clear, believable way to show. Open to suggestions? <br>Fostering the relationship between IT and the rest of the company is something we try to improve every day. We strive for partnership and trust. Doing our part with high quality and low cost goes a long way.

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