Peer-Driven Insights

KPIs, Metrics & Reporting

Active Ambassadors in This Topic

JM Financial Services Ltd

Travel and Hospitality, 1k - 5k

HUSCH BLACKWELL LLP

Services (non-Government), 1k - 5k

Community Posts

IT support17%

Customer service support37%

Marketing / Sales27%

Operations / Distribution10%

Human Resources6%

Other (comment below)

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Business KPIs45%

IT-specific KPIs49%

Other (comment below)4%

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Invest more in eCommerce33%

Maintain the current investment in eCommerce61%

Invest less in eCommerce4%

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Active Ambassadors in This Topic

Rathik Pathak

Jeff Bower

Community Posts

How have you calculated ROI of AI solutions (including agents) that you've rolled out at your firm? Are there specific KPI's that you've focused on and how have you measured (and validated) the value?

We currently have Splunk as monitoring solutions in my workplace, any recommendations/suggestions for KPIs that are specific to database monitoring? (ORACLE&MS SQL)

Within your organization, which line of business or department is most demanding of data to support customer experiences?

Which cybersecurity metrics do you currently use with your board?

Is there a 'Silver Bullet' (formula) to arrive on business value which could be quantified from addressing a technical debt? If yes, what are the factors we need to consider arriving to the quantifiable value?

Should CIO success be primarily measured on business KPIs (e.g., business growth) or IT-specific KPIs (e.g., operational downtime)?

What are some common pitfalls to avoid when implementing OKRs in generative AI initiatives?

I'm researching the Gartner Magic Quadrants to understand the ratings of the Big 4 consulting firms in areas such as AI & Data, cybersecurity, and various platforms like Cloud, Microsoft, SAP, and ServiceNow. Could anyone provide assistance or insights on this topic?

In the next 6 months, which will your company do?

Do you consider your team’s time spent on unplanned tasks a reliable measurement of underlying technical debt?

What KPIs or metrics are you using to make strategic decisions during more volatile economic times?

Community Posts

How have you calculated ROI of AI solutions (including agents) that you've rolled out at your firm? Are there specific KPI's that you've focused on and how have you measured (and validated) the value?

We currently have Splunk as monitoring solutions in my workplace, any recommendations/suggestions for KPIs that are specific to database monitoring? (ORACLE&MS SQL)

Within your organization, which line of business or department is most demanding of data to support customer experiences?

Which cybersecurity metrics do you currently use with your board?

Is there a 'Silver Bullet' (formula) to arrive on business value which could be quantified from addressing a technical debt? If yes, what are the factors we need to consider arriving to the quantifiable value?

Should CIO success be primarily measured on business KPIs (e.g., business growth) or IT-specific KPIs (e.g., operational downtime)?

What are some common pitfalls to avoid when implementing OKRs in generative AI initiatives?

I'm researching the Gartner Magic Quadrants to understand the ratings of the Big 4 consulting firms in areas such as AI & Data, cybersecurity, and various platforms like Cloud, Microsoft, SAP, and ServiceNow. Could anyone provide assistance or insights on this topic?

In the next 6 months, which will your company do?

Do you consider your team’s time spent on unplanned tasks a reliable measurement of underlying technical debt?

What KPIs or metrics are you using to make strategic decisions during more volatile economic times?