How often, in a week, do you engage with tracking Service Level Objectives or other performance indicators?

Data & Analytics KPIs, Metrics & Reporting

Never6%

Sometimes70%

About half the time17%

Most of the time4%

Always

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Director in Manufacturing3 years ago

We monitor weekly. Individual service owners may look at them daily. Service desk probably (not my area) looks at them hourly. They only get reported monthly overall for all of IT.

1 1 Reply

no title2 years ago

Same

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Is it common practice at your organization for the general counsel’s office to notify authorities when a security incident occurs?

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