Service Integration and Management Services Reviews and Ratings

What are Service Integration and Management Services?

Service integration and management (SIAM) refers to the provision of technology consulting, project implementation and operational management services across multiple external and internal IT and business process service providers. These services coordinate and integrate service delivery and the alignment of service management processes. The goal of SIAM is to achieve seamless end-to-end service outcomes with a single point of accountability in a multisourced IT services environment or ecosystem. SIAM services can also be delivered internally; however, in this context, we cater to SIAM functions delivered by external SIAM providers. SIAM is typically used in multisourced infrastructure and application outsourcing initiatives. It also applies to business process outsourcing (BPO) and can integrate other business functions such as finance and HR.

Consumers of SIAM who want to achieve seamless end-to-end service outcomes from the SIAM provider relinquish the responsibility of managing service delivery quality, resulting in a hybrid IT services ecosystem.

A SIAM provider is usually a third party contracted by an organization to act as its agent for coordinating and connecting services and sources in an environment that uses a neutral third party (internal and external) for IT and business process services delivery. The SIAM provider has a direct contractual relationship with the organization rather than with the external sources engaged (as it would under a prime or general contractor arrangement).

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Cognizant is focused on engineering modern businesses. The main problem it resolves is helping clients with modernization of their technology, reimagining their processes, and transforming their experiences to adapt to the rapidly changing world. Thus, the main goal of the company is to facilitate improvement in everyday life.

Cognizant helps companies modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.

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HCLTech  (formerly Hindustan Computers Limited) is an Indian multinational information technology (IT) services and consulting company headquartered in Noida. It emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 52 countries and over 210,966 employees.

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Wipro Limited is a technology services and consulting company that concentrates on developing innovative solutions for complex digital transformation issues. Its capabilities span from consulting, design, engineering, to operations, enabling companies to meet their strategic objectives and establish resilient, future-proof businesses. Servicing countries worldwide, part of its commitment involves ensuring success in a constantly evolving global business scene. Additionally, Wipro takes a non-discriminatory approach towards employment, making all decisions without prejudiced views on an individual's background, disability or sexual orientation.

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Infosys is a company concentrated on providing digital services and consultation on a global scale. Originating from over 30 years of managing the infrastructures of significant global corporations, Infosys guides businesses through their digital transformation process. This is achieved by reinforcing the organization with an AI-controlled center that aids in outlining the implantation of modifications and by enhancing the industry with scalable agile digital. This approach aims to deliver unprecedented levels of organizational efficiency and consumer satisfaction. Furthermore, Infosys places a strong emphasis on continual learning to promote regular enhancement through the cultivation and transfer of digital proficiency, knowledge, and notions derived from its innovation ecosystem.

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Tech Mahindra is a global information technology company that operates across 90 countries with a workforce of over 148,000 professionals. The company's focus is on creating innovative, customer-centric solutions, using next-generation technologies like 5G, blockchain, metaverse, quantum computing, cybersecurity, and artificial intelligence. With these technologies, the company drives complete digital transformation for its global customers. Tech Mahindra is part of the multinational organization, Mahindra Group, with a workforce of over 260,000 located throughout more than 100 countries. This group operates in various industries such as farm equipment, utility vehicles, IT, and financial services. The consolidation of companies within the Mahindra Group allows for collaborative disruption via the NXT.NOW framework, thereby aiming to deliver human-centric experiences for their ecosystem and improving tomorrow's experiences today.

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Kyndryl provides IT infrastructure services to thousands of enterprise customers in more than 60 countries. We were created from the spin-off of IBM’s infrastructure services business. Kyndryl’s mission is to help enterprises reach their peak digital performance by co-creating solutions with their partners and customers worldwide. Since its inception, Kyndryl has been introducing new services and working with new partners to enhance its offerings.

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The company, with three decades of operational history, focuses on delivering diverse services which include automation, cloud, Internet of Things (IoT), and user experience (UX). The company provides an extensive suite of solutions rooted in innovative consulting, marketing, mobility, personalized campaigns, and artificial intelligence services. Traditional solutions like service desk, field service, and Business Process Outsourcing (BPO) are also available. The company prioritizes technological innovation, partnerships, and incorporating companies from different locations to remain at the leading edge of the industry. It also prioritizes the continuous development of its projects and commits to progress through the acceptance and implementation of new, innovative ideas.

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TCS, part of the Tata group, focuses on shaping the future through innovation, technology and the utilization of collective knowledge. It is a multinational organization based in India, with consultants placed in various countries around the world, with notable skills and expertise. They work diligently to provide technology solutions that resolve critical business challenges. TCS is also noted for proactive stances on critical global issues, resulting in recognition in various sustainability indices. It operates within business principles aligned towards achieving sustainable growth.

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Capgemini centers on assisting businesses through their transformation and management process by effectively utilizing technological resources. With an expansive team comprising of 350,000 members, the company has a wide reach that extends to over 50 countries worldwide. Given a strong heritage spanning 55 years and deep-seated industry expertise, Capgemini handles varied business needs. These range from strategy and design to operations. The evolving world of technology, including aspects such as cloud, data, AI, connectivity, software, digital engineering, and platforms, is continuously fueling its operations.

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Hexaware is a service provider that integrates IT, BPS and Consulting services. With a strong focus on automation and digital innovation, the company aims to solve business challenges and streamline operations. Their primary goal is to assist clients in attaining a competitive advantage through optimizing customer relations. Hexaware offers a strategy designed around 'Automate Everything, Cloudify Everything, Transform Customer Experiences', which has been established to successfully drive improvements in everyday business activities and lead to positive growth. Hexaware's workforce is represented by multiple nationalities and consists of 28,000 employees. The company is dedicated to the success of its customers.

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LTIMindtree is a multinational corporation specializing in technology consulting and digital solutions. The firm assists enterprises in various sectors to reimagine their business strategies, hasten innovative initiatives, and boost their growth by leveraging digital technologies. Having served over 700 clients, LTIMindtree holds significant expertise in domain and technology areas that propels superior competitive differentiation, customer experiences, and business outcomes in an increasingly digital world. The company, belonging to the Larsen & Toubro Group, thrives on the collaborations of approximately 90,000 skilled professionals across more than 30 countries. LTIMindtree has capitalized on the respective strengths of former entities Larsen and Toubro Infotech and Mindtree to solve complex business challenges and deliver transformation at scale.

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Accenture is a professional services corporation that has global capabilities in cloud, digital, and security domains. With proficiency and dexterity spanning across more than 40 sectors, Accenture provides a range of services such as Strategy and Consulting, Technology and Operations Services. It also features something named Accenture Song, powered by an extensive network of Advanced Technology and Intelligent Operations centers. It caters to clients in more than 120 countries, harnessing the capability of transforming changes into values to foster shared success.

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As part of the multibillion-dollar diversified CK Birla Group, Birlasoft with its 12,200+ professionals, is committed to continuing the Group’s 160-year heritage of building sustainable communities.

Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses.

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Founded in 1976, CGI provides strategic IT and business consulting services to companies and government organizations around the world. The company's 91,500 employees work across 21 industry sectors in 400 locations. CGI's mission of providing industry and technology expertise to help meet the needs of customers and citizens has resulted in 40+ years of continuous growth.

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DXC Technology operates globally, focusing on enabling companies to efficiently run their critical systems and operations. This is achieved through modernizing IT, optimizing data architectures, and ensuring security and scalability across various cloud environments. The target audiences are large companies and public sector organizations, who seek the services of DXC Technology to improve performance, competitiveness, and their IT customer experience.

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Eviden is a technology company specializing in data-driven, trusted, and sustainable digital transformation, with a strong portfolio of patented technologies. With worldwide positions in advanced computing, security, AI, cloud and digital platforms, it provides deep expertise for all industries in more than 47 countries. Bringing together 53,000 talents, Eviden expands the possibilities of data and technology across the digital continuum.

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Fujitsu, a global information and communication technology entity originating from Japan, provides a diverse array of technology products, solutions, and services. The primary objective of the company revolves around bridging people, technology, and ideas. In pursuit of this focal point, the firm aims to foster an environment conducive to universal progression and the realization of individual aspirations.

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HGS is a company primarily engaged in the optimization of customer experience lifecycle, digital transformation, and business process management. The firm's services are designed to boost the competitivity of its clients through a blend of automation, analytics, and artificial intelligence, together with considerable domain expertise. Its focus areas include digital customer experience improvement, back-office processing, contact center operations, and HRO solutions. Although part of the larger conglomerate, Hinduja Group, HGS applies a 'globally local' strategy. The company has an employee strength exceeding 21,600 individuals, spread across 38 delivery centers in six different countries with a wide-ranging impact affecting numerous verticals.

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Features of Service Integration and Management Services

Updated December 2024

Mandatory Features:

  • Major incident management, change and release management practices, processes and accountability

  • Ability to monitor, track and report on SLAs, outcomes, etc.

  • Ability to drive collaboration and cultural improvement in a multivendor ecosystem

  • Coordination and planning expertise between IT service providers, toolsets and messaging

  • SIAM-specific performance dashboard and reporting with capability to monitor, track, enhance and innovate SIAM capabilities

  • SIAM-specific tools and platforms that support the federation of multiple managed service provider (MSP) tools

  • Mature framework for delivering SIAM services with provider management expertise

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