Service Orchestration and Automation Platforms Reviews and Ratings
What are Service Orchestration and Automation Platforms?
Gartner defines the service orchestration and automation platform (SOAP) market as encompassing solutions that empower organizations to manage and automate their entire technology stack, including workloads, workflows, resource provisioning and data pipelines.
SOAPs empower infrastructure and operations (I&O) leaders to streamline and accelerate the delivery of business services. These platforms integrate workflow orchestration, workload automation and resource provisioning across an organization’s hybrid IT landscape. By automating and optimizing these processes, SOAPs enable organizations to rapidly deploy workloads, enhance operational efficiency and achieve significant cost savings while ensuring high availability and business continuity.
SOAPs enhance traditional workload automation by supporting use cases in data pipelines, cloud-native infrastructures and application architectures. They complement and integrate with DevOps toolchains, enabling organizations to achieve customer-centric agility, reduce costs, improve operational efficiency and establish standardized processes across their entire IT landscape.
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BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With a history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, BMC helps organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.
SMA Technologies specializes in Enterprise Workload Automation through its product, OpCon. The main aim of this automation tool is to streamline processes across diverse financial sectors, eliminating potential human errors, and efficiently utilizing IT resources for strategic initiatives. OpCon is capable of managing the entire IT environment, offering scalability to match the increasing automation needs of businesses.
SMA Technologies also provides Automation Consultancy, assisting with the identification of automation opportunities, the creation of an implementation plan, and the execution of projects. Furthermore, they offer Managed Automation Services, which includes support in handling automation environments, resolving issues, and implementing long-term automation strategies.
Redwood Software is focused on providing full stack automation for crucial business processes. They have developed what is believed to be the foremost SaaS-based composable automation platform devoted for ERP. The platform offers solutions that enable organizations to conduct, manage and supervise their workflows across any application, service or server - applicable to both cloud and on-premise networks. This allows for enhanced confidence and control over automated business processes.
Redwood Software is focused on providing full stack automation for crucial business processes. They have developed what is believed to be the foremost SaaS-based composable automation platform devoted for ERP. The platform offers solutions that enable organizations to conduct, manage and supervise their workflows across any application, service or server - applicable to both cloud and on-premise networks. This allows for enhanced confidence and control over automated business processes.
Stonebranch is an enterprise focused on devising and providing IT orchestration and automation solutions. The main aim is to assist companies in transitioning their IT environments from basic IT task automation to complex, real-time business service automation. The Stonebranch Universal Automation Platform makes it possible for organizations to smoothly orchestrate workloads and data across various technological systems and silos. With its central location in Atlanta, Georgia, Stonebranch has established points of contact and support around the world, thus serving a diverse range of sectors including financial, manufacturing, healthcare, travel, transportation, energy and technology.
Amazon Web Services (AWS), established in 2006, is focused on providing essential infrastructure services to businesses globally in the form of cloud computing. The key advantage offered through cloud computing, particularly via AWS, is its capacity to shift fixed infrastructure expenses into flexible costs. Businesses have been able to forgo extensive planning and procurement of servers and other Information Technology (IT) resources, owing to AWS. AWS seeks to provide businesses with prompt and cost-effective access to resources using Amazon's expertise and economies of scale, as and when their business requires. Currently, AWS offers a robust, scalable, economic infrastructure platform on the cloud powering an extensive array of businesses worldwide. It operates across numerous industries with data center locations in various parts of the globe including U.S., Europe, Singapore, and Japan.
ServiceNow's cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile.
HCLSoftware is an integral arm of HCLTech and is primarily engaged in the development, marketing, sale, and support of software solutions. The company's main sector focus includes AI and Automation, Data, Analytics and Insights, Digital Transformation, and Enterprise Security. As a provider of cloud-native solutions for enterprise software, HCLSoftware is responsible for powering an extensive number of applications at numerous organizations globally. The fundamental mission of HCLSoftware revolves around ensuring customer success through continuous product innovation.
Resolve is an intelligent automation platform provider, catering to enterprise IT teams in pursuit of agile operations. The platform executes over a million automations daily, regardless of the complexity or simplicity of the tasks. Specifically designed to address the hurdles of growing IT complexity, Resolve's no-code IT automation offers a solution for enhancing operational efficiency and reducing expenses. Furthermore, it aids in rapidly diagnosing and repairing issues, improving service levels, expediting service provision, and providing a swift return on investment.
OpenText powers and protects information. As a global information management provider for businesses, OpenText tools span content management, Artificial Intelligence (AI), cybersecurity, cloud, and business networks. For over 30 years, OpenText has helped organizations manage and protect their data and documents while modernizing their information architecture. Its integrated hub connects information across departments and applications to enhance employee experience, productivity, and collaboration, while making information structured and searchable through AI, machine learning, and semantic search. In addition, OpenText delivers endpoint security and digital life protection solutions to safeguard businesses against cyberattacks and data breaches.
Microsoft enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft is dedicated to advancing human and organizational achievement.
Microsoft Security helps protect people and data against cyberthreats to give peace of mind.
NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform simplifies endpoint management, patching, and visibility for environments at any scale. It is proven to increase productivity, reduce security risk, and lower costs. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.
JetPatch is an Information Technology Operations (ITOps) company that delivers a groundbreaking server management platform. This platform is primarily targeted at continuous compliance, configuration, and enhancing IT process automation. It tackles the problem of most companies taking an extended period to remediate the vulnerabilities they discover. It was born out of the understanding that most patch management processes were solely application-centric and commonly disregarded the convolutions of the ecosystem, the multitude of interfering teams, and the omnipresence of incumbent tools and protocols. JetPatch helps fortify business resilience with its sophisticated automation capabilities, which administer and automate patch and configuration management. This consequently leads to significant operational efficiency and cost savings. Moreover, JetPatch's agent management solution relieves ITOps of countless hours spent on deploying, managing, and troubleshooting server agents.
The Pliant Automation Platform is designed for Infrastructure and Operations teams who embrace an Automation-First philosophy and pursue the systematic automation of end-to-end processes across technology domains. Automation engineers use Pliant’s API-based orchestration approach and low-code interface to build and securely publish robust automation rapidly. With Pliant’s support of scripting languages, teams can also leverage their existing automation investments and coding skills. Infrastructure and Operations teams can now deliver on the promise of the Automation-First enterprise.
Atera is an artificial intelligence-powered IT management platform aimed at enhancing productivity for IT teams. The company's main focus is assisting in smoother IT operations by providing an integrated suite of solutions, ranging from Remote Monitoring & Management, IT Automations, Patch Management to Scripting, and Ticketing. User-friendly Reporting and a range of other features undeniably cut down time-to-resolution. The all-encompassing nature of Atera's AI solution aims to support the delivery of better, more efficient outcomes in a reduced timespan for IT operations.
Broadcom Inc. is a global entity focusing on the design, development, and supply of semiconductor and infrastructure software solutions. Through these operations, the firm addresses the primary issue of providing efficient top-notch technology-based solutions.
Redwood Software is focused on providing full stack automation for crucial business processes. They have developed what is believed to be the foremost SaaS-based composable automation platform devoted for ERP. The platform offers solutions that enable organizations to conduct, manage and supervise their workflows across any application, service or server - applicable to both cloud and on-premise networks. This allows for enhanced confidence and control over automated business processes.
Absyss is dedicated to the development of software solutions aimed at enhancing the effectiveness of IT Departments. It specializes in two key sectors. Firstly, IT automation, with the software Visual TOM. This tool allows for centralized overview of production plans, ensuring the secure and reliable execution of tasks. It contributes to better response rates and service quality. Secondly, Absyss concentrates on operational performance monitoring via Visual BAM. This delivers control of major processes in real-time. By implementing KPI cockpits, it facilitates activity tracking, and drift alerts aid in rectifying or mitigating potential issues. Additional services include job scheduler migration, consultation, version upgrades, training, and IT optimization. Absyss consultants and certified partners are committed to fulfilling the operational and business requirements of IT Departments. The company also conducts thrice-yearly meetings at the VITO users club, a practice ongoing for 15 years. This fosters long term relationships with customers and partners, with a significant 97% customer loyalty maintained for over 12 years. The company caters to medium and large businesses, both in France and internationally, across diverse sectors.
BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With a history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, BMC helps organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.
Features of Service Orchestration and Automation Platforms
Updated September 2025Mandatory Features:
Error handling and recovery: This ensures workflow stability by detecting errors, triggering recovery actions such as retries or rollbacks, and minimizing disruptions. Robust logging and alerts enable rapid diagnosis and resolution, maintaining reliability and data integrity.
Broad integration capabilities: This includes the ability to integrate with and incorporate software and infrastructure technology landscapes that span from the cloud to enterprise applications.
Management of workloads in complex technology and deployment topologies: This includes supporting mission-critical workload automation of business processes in various combinations and configurations of internally developed applications. It also involves supporting commercial off-the-shelf (COTS) products and infrastructure deployments, including on-premises, cloud, colocation, software as a service (SaaS) and edge locations.
Workflow design: This includes providing a visual workflow designer, a code-based designer and a library to create and reuse workflow templates. Additionally, it needs to support version control and collaboration, allowing multiple users to work on workflows simultaneously and track changes.
Management of workflows spanning the operating environment: This includes request management, integration between IT software platforms and end-user enablement, data pipelines, citizen developer enablement, and DevOps pipeline integration.