Gartner defines the source-to-pay (S2P) suite market as an integrated set of solutions to source, contract, request, procure, receive and pay for goods and services across an enterprise. These solutions typically are sold as cloud-based software as a service.
Source-to-pay suites allow organizations to manage all of their sourcing and procurement activities within a single integrated solution. These solutions are modular in nature, allowing customers to activate/implement the functionality that is relevant for their needs, and are ERP/financial-system-agnostic. The integrated nature of these solutions allows for data to easily flow across the source-to-pay process, providing needed visibility to upstream and downstream information. For example, users can view a purchase order alongside its related contract, the sourcing event that led to the contract, and connected downstream documents like receipts, invoices and payments.

Source-to-Pay Suites

Gartner defines contract life cycle management (CLM) market as a solution that proactively manages contracts from initiation through negotiation, execution, compliance and renewal. In this context, a contract is any agreement or contractual document containing rights and obligations that affect an organization now or in the future (e.g., a nondisclosure agreement).
CLM solutions allow organizations to create, negotiate and store contracts in a centralized repository. Using these solutions helps mitigate organizational risk by enabling regulatory and policy compliance, providing governance over what is signed and with whom, and role-based access to terms and obligations with third parties. CLM solutions drive visibility, consistency and efficiency in the contracting process across an enterprise. Use cases are primarily aligned to parts of the process, such as presignature and postsignature. Different departments often prioritize a certain use case based on their involvement in the contracting process.

Contract Life Cycle Management

Gartner defines supply chain planning (SCP) solutions as platforms that provide technological support to enable a company to manage, link, align, collaborate and share its planning data across an extended supply chain. An SCP solution supports planning, ranging from demand planning through detailed supply-side response planning, and from strategic planning to execution-level planning. It is the planning decision repository for a defined end-to-end supply chain. It is also the environment in which end-to-end-integrated supply chain decisions are managed. It establishes a single version of the truth for planning data and decisions, regardless of the underlying execution technology environment.

Supply Chain Planning Solutions

Organizations use expense management software to simplify their expense reimbursement and reconciliation process. The software provides facilities for expense report creation, submission, approval, reimbursement, and accounting. The software replaces the manual paperwork with an automated workflow to upload, track and submit expense receipts conveniently. These reimbursement receipts are accessible to the administrators through a streamlined process to approve the claims while checking for any corporate policy violations. In addition, the software assists organizations in keeping track of their employee’s corporate expenses.

Expense Management Software

Strategic sourcing application suites are a set of related, integrated solutions that support upstream procurement activities; in other words, the strategic work the procurement team does for planning, assessment and performance management. Strategic sourcing application suites are used primarily by companies with $800 million or more in annual revenue that, typically, have the necessary critical mass of spend. The strategic sourcing application suite delivers four primary capabilities. Most vendors offer these capabilities as separately licensable modules: Spend analysis is a software- and service-based solution for cleansing, enhancing, classifying and analyzing spend data. It features rule-based data cleansing, automated category-level classification, analytics and decision support. Automated spend analysis is used in procurement and sourcing to quantify spend by supplier, category and part, and to identify opportunities for cost reduction and supply base resizing.

Strategic Sourcing Application Suites

Gartner defines IT vendor risk management (IT VRM) as the discipline of addressing the residual risk that businesses and governments face when working with external service providers, IT vendors and related third parties. The scope typically addresses risks related to data protection, business continuity, security and other risk domains as relevant to laws, regulation and industry practices.

IT Vendor Risk Management Solutions (Transitioning to Third-Party Risk Management Technology Solutions)

IT Vendor Risk Management Solutions

E-sourcing applications enable organizations to organize, solicit and evaluate requests for information (RFIs) and requests for proposals (RFPs) from suppliers. These applications enable competitive bidding where the outcome is typically a long-term agreement. Most e-sourcing applications also support reverse auction capabilities. Some applications enable large-scale complex bid events with thousands of line items and awards spanning multiple suppliers.

E-Sourcing Applications (Transitioning to Sourcing Applications)

E-Sourcing Applications

Gartner defines the accounts payable applications market as cloud-based applications that enable corporate controllers and their teams to automatically manage supplier invoice processing, facilitate payments and support supplier master data management across one or more ERP applications.
Organizations use accounts payable applications to improve their supplier invoice processing, payments and supplier master data management activities. They allow organizations to efficiently and confidently pay supplier invoices. These applications are modular cloud-based tools that customers can configure to deliver standard processes and integrate with one or more ERP applications. Additionally, they integrate with other operational tools, such as source-to-pay suites, partner networks, banks and payment service providers, while creating flexibility for suppliers to deliver supplier invoices. An example would be the collection and processing of supplier invoices using a digital mailroom, whereby data (structured and unstructured) is extracted from scanned documents and validated prior to approval for payment.

Accounts Payable Applications

Gartner defines network design as the optimization of the location and function of supply, manufacturing and distribution networks in support of an overarching company strategy and customer requirements. Supply chain network design tools support the creation of network models with the application of analytics to determine the optimal supply chain design in a structured, scalable and repeatable way.
Supply chain network design tools support the determination of recommendations about the structure of the supply chain network. This includes decisions about facility locations and size, transport lanes, and modes in the end-to-end supply chain. The scale of the changes being evaluated vary from small modifications, such as changing a mode of transport or swapping transportation lanes, to large-scale changes that involve opening/closing/repurposing several facilities in the network and the associated knock on impacts.
The use of supply chain network design tools to support the decision-making process enables companies to review more potential configurations for the network than a manual process allows, supporting a complete, data-driven decision making process. These decisions are usually made in strategic and tactical time frames.

Supply Chain Network Design Tools

Corporate Travel Management Software empowers organizations to streamline the process of arranging travels and managing all travel-related expenses while complying with corporate travel policies. The software allows employees to book, manage and track trips without the intervention of any specialist agents. These trips can be approved and reimbursed by the administrators through an automated approval workflow. Organizations use software to create travel data reports as well as to gain insights to control and optimize their travel spend. The functionality of the software is also extended to tracking and consolidating historical travel invoices.

Corporate Travel Management Software

The supply chain A&DI technology market spans capabilities that provide different types of analytics, focusing on predictive and prescriptive ones. Many of these offerings have been enhanced with AI and DSML capabilities to support supply chain decision making. These capabilities could either be part of a broader supply chain application/suite or a separate encompassing A&DI platform. Such a platform consists of existing and emerging technologies, including: Graph technology, Advanced analytics, AI, DSML, Model development & Digital supply chain twin (DSCT).

Analytics and Decision Intelligence Platforms in Supply Chain (Transitioning to Analytics and Decision-Making Platforms for Supply Chain)

Analytics and Decision Intelligence Platforms in Supply Chain

A cost-to-serve analysis creates a solid understanding on where and how costs are incurred through an organization. It is about modeling costs that are different for each customer and product, and ensuring they are allocated fairly. The CTS analysis solution market’s most common use cases are:
- More informed product portfolio management
- Costing decisions and supply network design
- Gain sharing between suppliers and customers
- Identification and allocation of costs to suppliers and customers
- Improved process and resource efficiency

Supply Chain Cost-to-Serve Analytics Technology

Supplier risk management solutions are advanced technology platforms designed to facilitate comprehensive supplier risk management activities. These platforms not only aid in the identification and continuous monitoring of potential risks, such as financial instability, geopolitical concerns, and compliance challenges, but also enable a thorough analysis of their holistic impact. Furthermore, they support the coordination of both operational and strategic responses to mitigate these risks effectively. Integral to end-to-end supply chain risk management, supplier risk management aims to assist organizations in mitigating prioritized risks across the entire supply ecosystem — encompassing both physical and digital domains.

Supplier Risk Management Solutions

Coupa Reviews, Ratings & Features 2025 | Gartner Peer Insights

Evaluation and contract negotiation

Evaluation & Contracting

Ability to understand your organization's needs

Timely and complete response to product questions

Pricing and contract flexibility (pricing and terms)

Integration and deployment

Integration & Deployment

Availability of quality 3rd-party resources (integrators, service providers, etc.)

Ease of integration using standard APIs and tools

Quality and availability of end-user training

Ease of deployment

Service and support

Service & Support

Timeliness of vendor's response

Quality of technical support

Quality of peer user community

Product capabilities

Product Capabilities

Spend Analytics

Accounts Payable Invoice Automation

Catalog Management

E-Invoicing

E-Purchasing

Internal Integration

Direct Procurement

Partner Ecosystem

Project P2P

Indirect Procurement

Supplier Collaboration

Supplier Onboarding

Payments

UI/Guided Buying

E-Sourcing (includes ASO)

Contract Lifecycle Management

Supplier Information Management

Supplier Risk

Extensibility

Innovation

UI/UX

Supplier Management

Additional Context

Coupa

SAP Ariba

GEP SMART

Zycus Source to Pay Suite

Zycus

PRM360 Simplified Procure-to-Pay Suite

Acads360

JAGGAER ONE

JAGGAER

Ivalua Source-to-Pay

Ivalua

Esker Source-To-Pay

Esker

Oracle Fusion Cloud Procurement

Oracle

Proactis Rego

Proactis

1B - 3B USD

3B - 10B USD

10B - 30B USD

50M - 250M USD

500M - 1B USD

<50M USD

30B + USD

250M - 500M USD

Gov't/PS/ED <5,000 Employees

Gov't/PS/ED 5,000 - 50,000 Employees

Gov't/PS/ED 50,000 + Employees

Procurement Manager

corporate supplier; high frequence of switching accountmanagers, not always people avaiable in  Dutch, somewhat unclear prcingmodel. Product is working well

FINANCE MANAGER

It's been close to 6 years now and the application is helping us in tracking the spend, Contract Negotiations, Vendor Onboarding and Sourcing events. In-addition to this, we are able to build Analytics Reports and Dashboards within the product which helps us to understand and improve cycle times.

Basware

Other...

Tradeshift

Corcentric

Microsoft

Varis

BirchStreet Systems

Synertrade

Xeeva

OpusCapita

ELCOM

ProcurePort

Perfect Commerce

Medius

BravoSolution, a JAGGAER Company

Comarch

Mercado Eletrônico

Procurify

Vroozi

Manager

The software does a good job at keeping track of invoice payments between the end user and the supplier.  However, if you have many vendors to set up, it takes a long time.

SENIOR NETSUITE ADMINISTRATOR

For years we were told that Coupa is the benchmark of P2P management, and is supposed to be a world class platform. I don't get it. On a weekly, sometimes daily basis, I roll my eyes at things I learn about how the platform functions, and what it can't do. The latest analysis puts Coupa high in the leader quadrant, I don't understand why.

Sr. Business System Analyst

Still has lots of gap to fill with the process and many use cases are not covered within the solution. 

Audit

Overall, average rating, we are still in the progress of setting up our procure to pay system. So far, there are still challenges on the timely uploading of master data. There were data conversions or transposition from the file provided by the business unit to file format ready for uploading.

Vice President

Coupa is a tech-forward, built-in-the-cloud company with a focus on customer satisfaction. Had a great experience with them.

Senior Director, Application Portfolio Management

Overall implementation (conversion from SAP (Hubwoo)) went well. Challenges for Coupa to adapt to large organizations. KPMG was our integrator and worked well with our team. We hit our targets for deployment.

Manager, IT Procurement & Financial Plan

Coupa is focused on delivering value vs selling you SW and letting you figure out how to realize ROI.

Lead Systems Analyst

The product is very user friendly and Coupa as a company has been very responsive to our needs.  The support team has been responsive to our issues as we log our cases and have been pretty spot on in most cases with their solutions.  The consultants that we have brought into the company in the past have been very knowledgeable of the product and have provided us with excellent solutions.

Innovation Manager

Coupa was rolled out across Canadian operations and we have very high user adoption. Excellent feedback from both users and supplier.

Active

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50M-1B USD

1B-10B USD

10B+ USD

Gov't/PS/Ed

IT ADVISOR

The Coupa team of Customer Value Managers (CVM's) we've worked with has consistently demonstrated excellence, offering valuable insights, effective solutions, and ongoing support throughout our engagement.  The Coupa platform itself is highly intuitive and user-friendly, allowing our teams to navigate it with ease.  Additionally, its flexibility enables us to tailor configurations to meet our specific business requirements in most cases.

SR. APPLICATIONS ANALYST I

Coupa has been what I would consider the defacto leader of the Procure-to-Pay software industry since I have known about it and started using it around 8 years ago. Implementation was seamless for the company I worked with that used The Shelby Group for implementation, and configuring it to suit our business needs was never an abrasive task. There's never a time when I have to tell a stakeholder that something cannot be done due to a system limitation.

Executive Manager

From a product perspective, Coupa feels like the "Android" version of a S2P suite, with a significant amount of operational customisation available. Approval workflows, restricted access groups and granular user permissions allow the ability to customise the way in which the business interacts with the tool, catering for a variety of use cases, depending on which part of the business is using the tool.

The vendor's customer success team has been very receptive and has guided us through the journey.

Sr. Analyst

I have worked as a system admin on the Coupa platform across 2 companies for over 7 years.  Coupa has allowed both companies to centralize the buying process to have more control and accountability over all purchases.  It also allows us better visibility and tracking to drive better decision making.

PROCUREMENT SYSTEM ADMINISTRATOR

Coupa is a very versatile and user-friendly system with many integration options. Plus, they prioritize features and enhancements based on their customers' feedback.

Global Logistics Sourcing Manager

Coupa has been a significant value driver for our company. We have leveraged the platform to save millions year over year in a historically weak freight market. Coupa makes things so much easier. The API capabilities have allowed us to drive innovation and increase efficiency across our logistics sourcing organization.

IT Manager

Overall the experience is good for us. 1)Coupa's mobile app has streamlined the approval process for our approvers, 2)We were able to incorporate needed controls in the system in terms of approval and review, 3)Greater transparency in movement and history of transactions, enabling easier generation of report, 4)All transactions in one system

Sr Manager COE/Coupa Product Owner

This is one of the easiest S2P tools i have worked with and administering it is much easier than most others. 

Coupa continues to embrace the collaborative and customer-focused foundation established at inception.  Their desire to have a seamless end to end process, while actively pushing into the technological innovation space, allows for a best in class product.

Coupa has been a strategic partner in helping develop enhancements to their product offerings to support us in increasing adoption within our organization. 

PROCUREMENT ANALYST

Coupa Platform is a friendly user system allowing our suppliers to access their POs, payment information, and submitting invoices. Overall the system works extremely well for our associates and suppliers.

Director, Digital Procurement Transformation

Overall, our experience has been exceptional, with Coupa meeting our overall business case. 

Senior Director of Business Systems

Coupa has helped the organization automate the Source to Pay process. We were able to redesign business processes and gain efficiencies through the automation.

DIRECTOR OF FINANCE

The Coupa team overall has been super helpful. It's great that they provide dedicated support to the team in CVM's and CAMs. Coupa has great UX/UI and a relatively easy setup. We leverage Coupa for all of our vendor onboarding, P2P, and payments. We have saved significant time in our procure-to-pay process by leveraging CoupaPay

HEAD OF GLOBAL SPEND OPERATIONS

We've been using Coupa for some time now and it was a critical tool in our globalization effort.

Coupa Software is a cloud-based platform focusing on business spend management (BSM). The primary objective of Coupa Software is to provide companies with the necessary tools and features needed to gain visibility and control over their business expenditures, enabling them to make more effective and secure spending decisions. The company has a global outreach and serves an extensive range of businesses worldwide.

Coupa Software is the cloud platform for business spend management (BSM). Coupa empowers companies around the world with the visibility and control they need to spend smarter and safer. To learn more about how Coupa can help you spend smarter, visit www.coupa.com. Read Coupa Blog https://www.coupa.com/blog/ or follow @Coupa on Twitter.