OpenAI API

byOpenAI
in
4.5
2025
Market Presence: Generative AI Apps (Transitioning to AI Knowledge Management Apps/ General Productivity)Cloud AI Developer Services

Overview

Product Information on OpenAI API

Updated 13th October 2025

What is OpenAI API?

OpenAI API is a software that provides developers with access to advanced language and image models, enabling the integration of natural language processing, text generation, translation, summarization, and code generation capabilities into applications. The software supports a range of tasks including conversational AI, content creation, search, and semantic analysis by leveraging machine learning models trained on diverse datasets. OpenAI API addresses business challenges such as automating content workflows, enhancing support systems, and streamlining processes that require language understanding and generation. The software offers endpoints for various functionalities and is designed to be scalable for different use cases across industries.

Overall experience with OpenAI API

IT MANAGER
1B - 3B USD, Services (non-Government)
FAVORABLE

Platform Excels in Innovation but Enterprise Support Lags Behind Expectations

4.0
Dec 11, 2025
Overall, this is a very powerful and innovative AI platform that we use every day across multiple teams. The pace of feature delivery is impressive, and capabilities like deep research and agents have become part of our regular workflow. However, the vendor still feels immature from an enterprise perspective. Support is inconsistent, conversations often feel more like a consumer product help desk than an enterprise partnership, and it sometimes seems as if they are not used to working with larger organizations. The net result is that we really like the product itself, but are often frustrated by the surrounding support experience.
SOFTWARE DEVELOPER
3B - 10B USD, Software
CRITICAL

Tool Offers Fast Code Suggestions But Requires Careful Human Oversight

3.0
Dec 10, 2025
Use it for speed and suggestions but don't reply on it fully. needs human judgement

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

About Company

Company Description

OpenAI is focused on artificial intelligence (AI) research and deployment. The main business problem that the company solves is ensuring the safe creation and use of general-purpose AI, aligning it closely with human interests. Its efforts center around the inclusivity of different perspectives, voices, and understandings encompassing all of humanity. Through its work, OpenAI aims to utilize the potential of AI in addressing significant global problems and promoting widespread benefits of this technology.

Company Details

Year Founded
2015
Head office location
San Francisco, United States
Number of employees
201 - 500

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About OpenAI API
Reviewer Insights for: OpenAI API
Deciding Factors: OpenAI API Vs. Market Average
Performance of OpenAI API Across Market Features

OpenAI API Likes & Dislikes

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Peer Discussions

OpenAI API Reviews and Ratings

4.5

(287 Ratings)

Rating Distribution

5 Star
50%
4 Star
46%
3 Star
3%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.6

Service & Support

4.4

Product Capabilities

4.7

Last 12 Months
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  • IT MANAGER
    1B-10B USD
    Services (non-Government)
    Review Source

    Platform Excels in Innovation but Enterprise Support Lags Behind Expectations

    4.0
    Dec 11, 2025
    Overall, this is a very powerful and innovative AI platform that we use every day across multiple teams. The pace of feature delivery is impressive, and capabilities like deep research and agents have become part of our regular workflow. However, the vendor still feels immature from an enterprise perspective. Support is inconsistent, conversations often feel more like a consumer product help desk than an enterprise partnership, and it sometimes seems as if they are not used to working with larger organizations. The net result is that we really like the product itself, but are often frustrated by the surrounding support experience.
  • DATA AND ANALYTICS MANAGER
    50M-1B USD
    Consumer Goods
    Review Source

    Automatización y prototipado rápido con OpenAI API, limitaciones y costo presentes

    4.0
    Dec 8, 2025
    Considero que OpenAI API es una de las opciones más potentes, accesibles y prácticas para incorporar capacidades de IA en aplicaciones o proyectos profesionales actualmente, sin embargo, no es una solución mágica y hay que tener cuidado al usarla.
  • PROGRAMMER
    Gov't/PS/Ed
    Education
    Review Source

    Powerful models, smooth administration, real gains for developers

    5.0
    Aug 22, 2025
    Overall, it's been a great experience. The OpenAI platform dashboard is easy to navigate, and the enterprise controls make it straightforward to manage access, permissions, and spending. The API exposes powerful models like GPT-5 that have meaningfully reduced development time for our team. Reliability has been strong, and the documentation has been clear enough that our developers can move quickly from idea to implementation.
  • SOFTWARE DEVELOPER
    50M-1B USD
    Banking
    Review Source

    OpenAI API Delivers High Quality Integration With Some Cost Management Challenges

    5.0
    Dec 16, 2025
    The OpenAI API has been highly effective for building intelligent, natural language driven applications. The models are powerful, easy to integrate and consistently deliver high quality responses across a wide range of use cases.Overall the experience has been smooth, reliable and developer friendly.
  • SOFTWARE DEVELOPER
    1B-10B USD
    IT Services
    Review Source

    Comprehensive Resources Assist Developers Yet Non-Technical Users May Face Difficulties

    5.0
    Dec 9, 2025
    OpenAI Api is more than just an application interface, the things developers can do using OpenAI API considered magical in the past, easy methodology and code snippet everywhere make the connection between code and the inference method to be really easy to play with
...
Showing Result 1-5 of 287

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